Triage RN: Compassionate Care & Rapid Clinical Support

Chapters Health System; Brooksville (FL); Remote; USD 62,000 - 97,000; Full time

Job summary

Chapters Health System in Brooksville, FL is seeking a Registered Nurse to join the triage and patient-support team. The role emphasizes compassionate care, accurate documentation, and coordination with clinicians to answer questions and guide families.

You will triage calls, enter data into the EMR, and provide direct care within the scope of the organization. The job requires a valid RN license, BLS, and the ability to work in a fast-paced, emotionally demanding environment.

Qualifications

• Current Affiliate state or multi-state RN license; ability to obtain multi-state license within 30 days.
• Minimum 1 year nursing experience; hospice or hospital preferred.
• Active BLS for healthcare professionals.
• Experience with EMR/EHR systems.
• English communication; Spanish preferred.
• Strong decision making and problem solving.
• Excellent clinical and assessment skills.
• Ability to use equipment with visual/auditory cues.
• Strong time management and ability to meet patient service standards.
• Ability to work under stress with exceptional customer service.

Responsibilities

• Triages calls and ensures patient/family needs are met with outstanding service.
• Provide direct care coordination and nursing interventions for patients and families.
• Document patient information accurately in the EMR and update referrals.
• Coordinate in-person visits when needed and support IDG communications.
• Handle complex situations with appropriate resources and escalation as needed.
• Represent the company professionally and comply with regulations and policies.

Skills

RN license

BLS certification

EMR/EHR proficiency

English communication

Spanish preferred

critical thinking

time management

customer service

team collaboration

computer skills

Tools

EMR/EHR system

MS Office

Job description

Chapters Health System in Brooksville, FL is seeking a Registered Nurse to join the triage and patient-support team. The role emphasizes compassionate care, accurate documentation, and coordination with clinicians to answer questions and guide families.

You will triage calls, enter data into the EMR, and provide direct care within the scope of the organization. The job requires a valid RN license, BLS, and the ability to work in a fast-paced, emotionally demanding environment.