Triage Nurse

UBMD Physicians' Group; Buffalo (NY); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company matching

Paid time off

Job summary

UBMD Obstetrics & Gynecology in Buffalo seeks an experienced Triage Nurse (RN) to join our clinical team. The role centers on patient telephone and portal triage, with occasional in-person support, ensuring timely, patient-centered care and clear communication with providers.

Responsibilities include symptom assessment, care coordination, and medication management, while documenting all interactions in the EHR and adhering to NYS standards.

Qualifications

• Graduate of an accredited Registered Nurse (RN) program.
• Current New York State RN license.
• Minimum of 3 years of nursing experience, preferably in an outpatient or OB/GYN setting.
• 1-3 years of triage experience in a fast-paced clinical environment.
• Strong proficiency with computer and phone systems; ability to manage high call volumes.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.

Responsibilities

• Assess patient symptoms and determine urgency, recommending appropriate care levels.
• Serve as a clinical liaison between patients and providers to maintain continuity of care.
• Provide nursing advice, education, and counseling to patients and families.
• Facilitate medication refills and prior authorizations per provider direction.
• Assist with referrals and coordination of multidisciplinary care; complete insurance prior authorizations.
• Accurately document communications, assessments, and interventions in the EHR; uphold safety standards.

Skills

Triage experience

Communication skills

Organizational skills

Computer proficiency

Multitasking

Education

RN program graduate

Job description

Full-Time | Onsite

Triage Nurse (RN)

Department: UBMD Obstetrics & Gynecology

Pay: Starting at $35

Locations: Downtown Buffalo & Williamsville

Position Summary

UBMD Obstetrics & Gynecology is seeking an experienced Triage Nurse (RN) to join our clinical team. This role serves as a key point of contact between patients and providers, supporting high-quality, patient-centered care through clinical assessment, education, communication, and coordination. The Triage Nurse primarily manages patient concerns via telephone and patient portal, with occasional in-person clinical support as needed.

Clinical Triage & Patient Communication

• Assess patient symptoms and concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and UBMD/NYS protocols
• Serve as a clinical liaison between patients and providers to ensure continuity of care
• Provide nursing advice, education, and counseling to patients and families regarding care plans and next steps

Care Coordination & Medication Management

• Facilitate medication refills and prior authorizations per provider direction
• Assist with referrals and coordination of multidisciplinary care
• Complete insurance prior authorization requests as required

Documentation, Quality & Safety

• Accurately document all patient communications, assessments, and interventions in the electronic health record (EHR)
• Adhere to UBMD and New York State standards of care, promoting patient safety and quality outcomes

Additional Clinical Support

• Assist providers with procedures as needed
• Perform venipuncture, blood collection, and specimen preparation for laboratory testing
• Support clinical operations by performing LPN or medical assistant duties when necessary
• Participate in additional clinical or administrative tasks as assigned

Qualifications

• Graduate of an accredited Registered Nurse (RN) program
• Current New York State RN license
• Minimum of 3 years of nursing experience, preferably in an outpatient or OB/GYN setting
• 1-3 years of triage experience in a fast-paced clinical environment
• Strong proficiency with computer and phone systems; ability to manage high call volumes
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask and prioritize effectively

Why You'll Love Working Here

Join a healthcare organization that recognizes and values your expertise, attention to detail, and commitment to excellence. We invest in your success with opportunities for professional development and career growth, helping you build a rewarding long-term career.

Our comprehensive benefits package includes health, dental, vision, and life insurance, a 401(k) plan with company matching, and paid time off to support your well-being both at work and at home.

You’ll also be part of a supportive team culture built on collaboration, trust, and continuous improvement—where your contributions are appreciated, your ideas are welcomed, and your work makes a meaningful impact every day

UBMD Obstetrics & Gynecology is an Equal Employment Opportunity (EEO) employer.