Triage & Care Coordination Associate

LifeLong Medical Care; Oakland (CA); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays

Flexible Spending Accounts

403(b) retirement plan

Job summary

LifeLong Medical Care in Oakland seeks a Triage Assistant to support a busy primary care team at the East Oakland Health Center. This full-time role provides administrative support, prioritizes messages, and liaises with patients, providers, and pharmacies in a community clinic setting.

The position requires a high school diploma, healthcare exposure, EPIC experience, and proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or GED.
• 1 year of healthcare setting experience or health-science coursework.
• Experience with electronic health records (EPIC) preferred.
• Proficient with Word, Excel, Outlook and Internet.

Responsibilities

• Liaise between clinic Triage and Call Center.
• Retrieve, prioritize, and update incoming messages for Triage.
• Assist walk-in patients with medication refill issues.
• Initiate paperwork requiring clinical input from providers.
• Schedule urgent and follow-up EPIC appointments.
• Coordinate with triage RNs to address needs and provide clerical support.

Skills

Organization

Administration

Multitasking

Prioritization

Problem-solving

Interpersonal skills

Verbal/written communication

Education

High school diploma or GED

College degree in related field

Tools

EPIC

Microsoft Office (Word, Excel, Outlook)

Job description

LifeLong Medical Care in Oakland seeks a Triage Assistant to support a busy primary care team at the East Oakland Health Center. This full-time role provides administrative support, prioritizes messages, and liaises with patients, providers, and pharmacies in a community clinic setting.

The position requires a high school diploma, healthcare exposure, EPIC experience, and proficiency with Word, Excel, and Outlook.