Trek Base Camp Manager

The Summit Bechtel Reserve; Glen Jean (WV); On-site; USD 22,000 - 23,000; Full time

Job summary

The Summit Bechtel Reserve seeks a staff member to greet High Adventure guests and provide information on programs and hours. You will help facilitate evening activities and oversee check-in, departure, and guest verification for whitewater treks.

Ideal candidates show high emotional intelligence, a positive customer-service focus, and adaptability in a fast-paced environment, with a commitment to safety and policy adherence.

Qualifications

• Greet trek guests with a friendly, helpful attitude.
• Provide information about Summit evening program, dining hall hours, store hours.
• Demonstrate high emotional intelligence in interactions.

Responsibilities

• Greet SBR trek guests as they arrive.
• Provide information about Summit evening program, dining hall hours, store hours.
• Facilitate evening activities in trek camp.
• Oversee daily check-in and departure for trek guests.

Skills

Customer service

Emotional intelligence

Adaptability

Communication

Tools

Excel

Word

Microsoft Teams

Software navigation

Job description

Position Overview

To provide a fun and welcoming environment for our High Adventure guests.

Key Responsibilities

• Greet SBR trek guests as they arrive


• Provide information about Summit evening program, dining hall hours, store hours, etc.


• Facilitate evening activities in trek camp


• Oversee the daily check-in, departure, and verification of trek guests for whitewater


• Write an end-of-season report to include operational improvements for your area


• Model the Scout Oath and Law in daily interactions


• Maintain a clean, organized, inspected, neat, and safe work area


• Perform additional duties assigned by SBR leadership


• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+


• General computer skills (Excel, Word, software navigation)


• Valid driver license and ability to obtain a Summit Driving Permit


• Willing to become a registered Scouting America member (includes background screening)


• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike and up to 10 hours daily and ability to lift/move up to 70 pounds


• Complete the Annual Health and Medical Record, including height/weight guidelines


• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45 - 55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)


• Positive and cheerful attitude with a strong customer-service focus


• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills


• Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Salary: $2000 - $2100 per month