Tree Operations Manager

Dynamic Eco Home; Richardson (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Dynamic Eco Home is seeking a Tree Operations Manager in Texas to own day-to-day tree service execution, oversee subcontractor performance, and coordinate multiple active projects. You will ensure scopes of work are clear, keep homeowners informed, resolve field issues, and grow our subcontractor network.

The role emphasizes scheduling, safety, quality control, and customer satisfaction, with a performance bonus tied to satisfaction, quality, and efficiency metrics.

Qualifications

• 3+ years managing field operations, construction, landscaping, tree service, or similar.
• Experience coordinating multiple crews.
• Strong organizational and communication skills.
• Valid driver's license.
• Tree service experience.
• Knowledge of tree trimming/removal operations.
• Experience managing subcontractors.
• CRM or Field Service software experience.

Responsibilities

• Manage daily schedules of multiple subcontractor crews and ensure scope clarity before arrival.
• Coordinate dozens of active projects, schedule efficiently, and resolve conflicts.
• Serve as the operational contact for homeowners with proactive communication.
• Verify work matches scope and conduct quality inspections; minimize rework.
• Recruit and vet qualified tree service subcontractors and build backup crews.
• Improve scheduling, communication, and overall operational efficiency.

Skills

Field operations management

Crew coordination

Organizational skills

Communication skills

Valid driver's license

Tools

CRM or Field Service software

Job description

Dynamic is a fast-growing home services company focused on delivering exceptional customer experiences. Our Tree Division completes residential tree removals, trimming, stump grinding, emergency work, and related services through a network of professional subcontractors.

Location

Department: Operations

Reports To: Director of Operations

Position Summary

The Tree Operations Manager owns the day-to-day execution of all tree service operations. This person manages subcontractor performance, coordinates multiple active projects, ensures scopes of work are clearly understood, keeps homeowners informed, resolves field issues, and continually builds our subcontractor network.

Key Responsibilities

Subcontractor Management

• Manage daily schedules of multiple subcontractor crews.
• Ensure every crew clearly understands the scope before arriving.
• Monitor quality, productivity, and safety.
• Resolve field issues quickly.
• Maintain strong subcontractor relationships.

Project Coordination

• Coordinate dozens of active projects simultaneously.
• Schedule efficiently and resolve conflicts.
• Confirm equipment, materials, permits, and job details.

Customer Experience

• Serve as the operational contact for homeowners.
• Provide proactive communication and resolve concerns.
• Ensure clean jobsites and customer satisfaction.

Quality Control

• Verify work matches scope.
• Conduct quality inspections.
• Minimize callbacks and rework.
• Recruit and vet qualified tree service subcontractors.
• Build a reliable pipeline of backup crews.

Process Improvement

• Improve scheduling, communication, and operational efficiency.

Required Qualifications

• 3+ years managing field operations, construction, landscaping, tree service, or similar.
• Experience coordinating multiple crews.
• Strong organizational and communication skills.
• Valid driver's license.

Required Qualifications

• Tree service experience.
• Knowledge of tree trimming/removal operations.
• Experience managing subcontractors.
• CRM or Field Service software experience.

Success Measures

• Crews arrive prepared.
• High homeowner satisfaction.
• Low callback and rework rates.
• Strong subcontractor relationships.
• Jobs completed safely, on time, and within budget.

KPIs

On-Time Job Starts, Customer Satisfaction, Google Reviews, Subcontractor Quality Score, Scope Accuracy, Jobs Completed, Callback Rate, Rework Rate, Gross Margin, Subcontractor Retention, New Subcontractors Added, Safety Incidents.

Compensation

Salary: $75,000-95,000 plus performance bonus tied to customer satisfaction, quality, gross margin, utilization, and safety.