TREATMENT SUPPORT SPECIALIST

Buckelew Programs Inc; Santa Rosa (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

Buckelew Programs Inc. seeks a Relief Treatment Support Specialist for the Orenda Center in the North Bay region. You will support counselors by handling administrative and operational tasks, maintaining a structured environment, and ensuring smooth daily program operations. Shifts may vary between day, swing, or overnight to cover coverage needs.

Key duties include client supervision, med support, phone coverage, filing, and incident reporting to support a safe, therapeutic setting.

Qualifications

• High school diploma or GED required; CADTP/CCAPP/CAADE registration pursued within five years.
• Experience or training in administrative support and client supervision preferred.
• Must be capable of handling routine clerical duties and documentation.

Responsibilities

• Assist clients with self-administration of medications per protocol.
• Answer phones and direct inquiries to appropriate staff.
• Monitor activity and promote safety and program structure.
• Prepare and organize client files for admissions.
• Administer and document urine drug screens (UAs) as required.
• Complete clerical tasks and maintain shift documentation.

Skills

Interpersonal skills

Clear communication

Independent work

Basic math

Education

High school diploma or GED

CADTP/CCAPP/CAADE counselor registration

Tools

Microsoft Office Suite

Job description

Work with great people doing great things! Join Buckelew Programs and play a pivotal role in making a meaningful impact on the lives of individuals facing mental health and substance use challenges in the North Bay.

We are hiring relief Treatment Support Specialist for the Orenda Center program. In this role, you will provide support counselors by handling routine administrative and operational tasks, ensuring they have the time and space to focus on direct client care. You will maintain a smooth workflow and promote a structured, therapeutic environment for Orenda Center clients. Responsibilities include client supervision, medication support, answering phones, and assisting with various clerical and operational functions essential to daily program operations. Relief positions work shifts as they become available and shifts may be day, swing or overnight.

Responsibilities

• Assist clients with self-administration of medications in accordance with program protocols.
• Answer incoming calls and direct inquiries appropriately.
• Respond to client requests and questions to minimize interruptions to counselors.
• Circulate throughout the facility to monitor activity, provide support, and ensure compliance with program structure.
• Conduct and document client property searches during intake if no SSW on shift
• Maintain visual supervision of clients throughout shift to ensure safety and accountability.
• Ensure clients are in their rooms at designated times per program schedule.
• Prepare and organize client files for new admissions.
• Administer and document urine drug screens (UAs) as required.
• Perform clerical duties, including filing, copying, and other administrative support as needed.
• Maintain accurate and timely shift documentation, including incident reporting.
• Send shift reports to the “Residential Team” distribution list at the end of each shift.
• In the event of an emergency or distressed caller, contact the Assistant Director or Director unless credentialed to provide crisis counseling.
• Support facility operations by completing tasks specific to program needs.
• Perform other duties as assigned.

Qualifications

Education & Experience

• High school diploma or GED required.
• Must be registered or certified as an Alcohol and Drug Counselor through CADTP, CCAPP, CAADE, or another state-approved organization.
• 1-3 months of related experience and/or training preferred.
• An equivalent combination of education and experience may be considered.

Skills & Abilities

• Strong interpersonal and communication skills.
• Ability to read, understand, and follow written instructions and policies.
• Basic writing skills for completing documentation and correspondence.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to perform basic math functions (addition, subtraction, multiplication, division).
• Strong problem-solving abilities: able to adapt to changing needs and respond appropriately.
• Ability to work independently while being part of a team-oriented environment.
• Comfortable engaging with clients in a respectful, supportive, and professional manner.

Physical Requirements

• Regularly sit, use hands/fingers, talk, and hear.
• Frequently stand and walk.
• Occasionally reach with arms/hands, stoop, kneel, crouch, crawl, taste, or smell.
• Able to lift and carry up to 25 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Certification Requirements

Employees in this role must maintain registration and pursue certification as an Alcohol and Drug Counselor through CADTP, CCAPP, or another state-approved certifying organization. Certification must be obtained within five (5) years of registration. Failure to maintain registration or certification may result in disqualification from continued employment.

We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives