SUPPORT SERVICES WORKER

Buckelew Programs; Santa Rosa, Northern (CA, KY); Hybrid; USD 28,000 - 39,000; Part time

Job summary

Buckelew Programs seeks a Relief Support Services Worker for the Orenda Center in Santa Rosa, CA. The role supports detox operations, assists counselors, handles clerical tasks, maintains a safe environment, manages inventory, and maintains records.

Responsibilities include monitoring safety, client movement, confidentiality, and front-desk duties, with shifts including days, evenings, or overnight. Prior data entry and clerical experience are required.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in data entry and general clerical work.
• Experience working with individuals with mental health and/or co-occurring disorders is preferred.
• Familiarity with AA/NA Twelve-Step programs is strongly preferred.
• Certification as an Alcohol and Drug Counselor or enrollment in CAARR or equivalent is a plus.

Responsibilities

• Monitor facility cleanliness and safety, ensuring a welcoming and hygienic environment.
• Track client movement in and out of the facility.
• Maintain professional boundaries and client confidentiality at all times.
• Participate in staff meetings and required training sessions.
• Support the program’s structure and uphold its mission on shift.
• Serve as the designated medication management person on shift.
• Conduct monitoring every 30 minutes including the MPR and all restrooms.
• Perform every 6-hour vitals.
• Answer phones and assist clients at front desk.
• Inventory belongings for intakes on shift.
• Conduct UA testing for intakes as appropriate.
• Initiate calendar appointments for clients as directed.
• Transport clients, medications and other items as needed.

Skills

Data entry

Typing 45 WPM

Verbal & written communication

Education

High school diploma or equivalent

Job description

Job DetailsLevel: EntryJob Location: Orenda - Santa Rosa, CA 95405Position Type: ReliefEducation Level: High SchoolSalary Range: $24.00 - $24.00 HourlyTravel Percentage: Up to 25%Job Shift: AnyJob Category: Nonprofit - Social ServicesDo great work with great people at Buckelew!

We are hiring a relief Support Services Workers to join our Orenda Center team. The Orenda Center is aco-ed, clinically managed detox programthat provides 24-hour structure and support. As a Support Services Worker, you will play a key role in ensuring the smooth operation of the facility by assisting detox counselors, supporting clerical and data entry tasks, maintaining a clean and safe environment, managing inventory, and organizing historical records. Relief staff works shifts as they become available and shifts may be day, swing or overnight.

RESPONSIBILITIES

• Monitor facility cleanliness and safety, ensuring a welcoming and hygienic environment.
• Track client movement in and out of the facility.
• Maintain appropriate professional boundaries and uphold client confidentiality at all times.
• Actively participate in staff meetings and required training sessions.
• Support the program’s structure and uphold its mission in all aspects of your work.
• Support Services Worker will always be the designated medication management person on shift.
• Conduct monitoring every 30 minutes including the MPR and all restrooms.
• Conduct every 6-hour vitals.
• Responsible for being positioned at the front desk and answering phone calls and client questions.
• Inventory belongings for any intakes on shift.
• Conduct UA testing for intakes as appropriate
• Initiate calendar appointments for clients at the direction of counselors or management
• Primary transport for clients, medication and other destinations as determined.

Education & Experience

• High school diploma or equivalent required.
• Minimum one year of experience in data entry and general clerical work.
• Experience working with individuals with mental health and/or co-occurring disorders is preferred.
• Familiarity with AA/NA Twelve-Step programs is strongly preferred.
• Certification as an Alcohol and Drug Counselor or enrollment in an approved training program (CAARR or equivalent) is a plus.

Skills & Abilities

• Intermediate computer proficiency, with data entry and typing skills (minimum 45 WPM).
• Strong verbal and written communication skills.
• Ability to multitask, work both independently and as part of a team.
• Compassionate, professional, and supportive approach with clients.
• Willingness to learn and grow in the role.
• First Aid/CPR certification preferred.
• Valid California driver’s license.
• Flexible schedule required, including availability for weekends, evenings, or holidays as needed.

PHYSICAL REQUIREMENTS

• Must be able to perform intermittent physical activities including stretching, bending, kneeling, squatting, reaching, pushing, pulling, grasping, and lifting up to 40 lbs.
• Extended physical activities include walking, driving, writing, standing, sitting, and hearing.
• Must be able to visually interpret information from printed and electronic sources.
• Must complete and pass a TB test in compliance with Department of Alcohol and Drug Programs requirements.

Weare an Equal Opportunity Employercommitted to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of all backgrounds, experiences, and perspectives.