Treatment Plan & Patient Care Coordinator

Smile Doctors; Chesapeake (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) plan

Paid time off

Paid holidays

Brace discounts for family

Job summary

Hatcher & Frey Orthodontics seeks a Treatment Coordinator to educate patients on orthodontic options, discuss financial arrangements, and nurture relationships that convert leads into care.

You’ll present treatment plans, discuss payment methods, and manage scheduling while coordinating with specialists as needed. A patient-friendly, proactive approach helps build trust and timely treatment starts.

Qualifications

• High School diploma or equivalent required; college education preferred.
• Minimum one year of sales or service experience.
• Bilingual a plus, not required.
• Ability to build rapport with patients.
• Strong sales skills and ability to engage patients effectively.

Responsibilities

• Present treatment plans and educate patients on options.
• Explain financing options and payment plans to patients.
• Follow up with potential patients to schedule treatment.
• Prepare patients for exams.
• Arrange consultations and coordinate care with specialists as needed.
• Support local marketing and community events.

Skills

Outgoing

Empathetic

Proactive

Adaptable

Strong communication

Education

High School diploma or equivalent

College education preferred

Job description

Hatcher & Frey Orthodontics seeks a Treatment Coordinator to educate patients on orthodontic options, discuss financial arrangements, and nurture relationships that convert leads into care.

You’ll present treatment plans, discuss payment methods, and manage scheduling while coordinating with specialists as needed. A patient-friendly, proactive approach helps build trust and timely treatment starts.