Treatment Coordinator — Patient Experience Leader

Westshore Periodontics and Dental Implants; North Olmsted (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan w/Company Match

Health Savings Account (HSA)

Medical, Dental, and Vision Coverage

Life Insurance

Disability Insurance

Career Path Advancement

National Discount Marketplace

Job summary

Westshore Periodontics and Dental Implants in North Olmsted, OH is seeking a confident Treatment Coordinator to connect clinical care with a superb patient experience. You will guide patients through treatment options, discuss financials, and coordinate scheduling and communications with the clinical team.

We value a friendly, professional presence, basic office skills, and the ability to work cross-functionally.

Qualifications

• Highschool diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.

Responsibilities

• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Dental terminology

Friendly/Professional

Typing

Organizational skills

Leadership

Cross-functional teamwork

Education

High school diploma or equivalent

Job description

Westshore Periodontics and Dental Implants in North Olmsted, OH is seeking a confident Treatment Coordinator to connect clinical care with a superb patient experience. You will guide patients through treatment options, discuss financials, and coordinate scheduling and communications with the clinical team.

We value a friendly, professional presence, basic office skills, and the ability to work cross-functionally.