Treatment Coordinator: Elevate Patient Experience & Plans

Westshore Periodontics and Dental Implants; Sandusky (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Bonus potential

401k Plan

Health Savings Account

Medical/Dental/Vision Coverage

Life Insurance

Disability

Employee Assistance Program

BLS/CPR Certification

Career Path Advancement

Discount Marketplace

Job summary

Westshore Periodontics and Dental Implants in Sandusky, OH is seeking a confident Treatment Coordinator to connect clinical expertise with an outstanding patient experience. You will guide patients through treatment plans, discuss financial options, and ensure every interaction is handled professionally and with care.

The role collaborates with the clinical team to maintain accurate insurance information, manage scheduling, collect payments, and explain costs.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.

Responsibilities

• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.

Skills

Dental terminology

Customer service

Office skills

Organizational skills

Leadership

Problem-solving

Cross-functional collaboration

Education

High school diploma or equivalent

Job description

Westshore Periodontics and Dental Implants in Sandusky, OH is seeking a confident Treatment Coordinator to connect clinical expertise with an outstanding patient experience. You will guide patients through treatment plans, discuss financial options, and ensure every interaction is handled professionally and with care.

The role collaborates with the clinical team to maintain accurate insurance information, manage scheduling, collect payments, and explain costs.