Treatment Coordinator/Dental Receptionist

Dental Associates of CT; West Hartford (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier multi-specialty group practice in Connecticut, dedicated to delivering exceptional patient care with compassion. As a Treatment Coordinator, you will play a vital role in ensuring patients feel comfortable and informed about their dental treatment options. Your responsibilities will include greeting patients, preparing financial estimates, and acting as a liaison between patients and doctors. This is an exciting opportunity to be part of a supportive team that values quality care and patient experience. If you have a passion for helping others and are eager to grow in a family-oriented environment, this position is perfect for you!

Benefits

Comprehensive Medical, Dental, and Vision Plans

401(k) with Employer Contribution

Flexible Spending Account

Employer Paid Life Insurance

Referral Program

Paid Holiday, Vacation, and Sick Time

Voluntary Benefits through AFLAC

Qualifications

• Experience in a dental business office is required.
• Willingness to learn and grow within the team.

Responsibilities

• Greet and check in patients, ensuring a warm environment.
• Prepare financial estimates and discuss treatment needs.

Skills

Customer Service Skills

Empathy

Communication Skills

Negotiation Skills

Education

High School Diploma or GED

Tools

Dentrix Ascend

Computer Skills

Job description

Description

Join Connecticut's premier doctor led multi-specialty group practice, where we deliver patient-centric care with compassion and respect. Committed to exceeding expectations, we proactively seize every opportunity to elevate the patient experience and enhance clinical outcomes.

At Oscar Gonzalez, DDS we embody our core values of respect, quality care, and compassion daily, striving to fulfill our mission of fostering the highest quality care for all patients. Our company culture guides our success, which is at the core of everything we do.

The Treatment Coordinator is a liaison between the doctor and the patient. They provide a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They prepare financial estimates from treatment recommended by the doctor and present financials to patients in a calm and professional manner. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients.

What we offer:

• A comprehensive benefits package, competitive pay, opportunity to work with an experienced, enthusiastic, and organized team!

Specific job responsibilities include, but are not limited to:

1. Greet and check in patients
2. Audit patient charts to ensure patient forms are complete and up to date
3. Evaluate patient insurance plans to ensure eligibility, accuracy, and coverage percentages
4. Discuss treatment needs with patients
5. Estimate patient out of pockets for treatment, collect & post payments
6. Evaluate patient charts to properly schedule appointments with providers, as indicated by clinical notes
7. Contact existing patients to schedule incomplete treatment plans
8. Evaluate schedule to identify new patients, verify that all necessary information has been received from the prior provider’s office, verify completion status of new patient forms.
9. Handle heavy phone volume
10. Act as a liaison between patients & doctors
11. General office duties (printing/faxing/computer data entry, etc.)

Requirements

• Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact
• Dental business office experience
• High school diploma or general education degree (GED)
• Excellent computer skills, Dentrix Ascend experience is a plus
• Willingness to learn and grow
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!

Benefits

• Comprehensive Medical, Dental, and Vision plans for the family
• 401(k) with employer contribution
• Flexible spending account
• Employer paid life insurance (equivalent to $50,000)
• Referral program
• Paid holiday, vacation, and sick time
• Voluntary benefits through AFLAC

At Oscar Gonzalez, DDS, an office supported by Archway Dental Partners, we’re committed to supporting you. We’re a supportive collective of outstanding practices with dental excellence as our keystone. We stand for the wellbeing of our providers and patients. Our clinical teams and support system collaborate for the greater good. You’re welcome here. Apply today to learn more and get connected with us.