Treatment Coordinator/Dental Receptionist

Dental Associates of CT; Manchester (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier multi-specialty dental practice dedicated to providing compassionate, patient-centric care. As a Treatment Coordinator, you will play a crucial role in enhancing patient experiences by facilitating communication between patients and doctors. Your responsibilities will include greeting patients, preparing financial estimates, and ensuring all necessary information is collected for seamless treatment. This role is perfect for someone with a strong background in customer service and a desire to support a family-oriented team. Be part of a supportive environment where your contributions truly matter and help elevate the patient experience!

Benefits

401(k)

401(k) matching

Employee dental plan

Flexible spending account

Health insurance

Life insurance

Referral program

Retirement plan

Qualifications

• Experience in a dental business office is required.
• Strong customer service skills and ability to handle patient concerns.

Responsibilities

• Greet and check in patients while ensuring forms are complete.
• Prepare financial estimates and discuss treatment needs with patients.
• Act as a liaison between patients and doctors.

Skills

Customer Service Skills

Empathy

Communication Skills

Negotiation Skills

Education

High School Diploma or GED

Tools

Dentrix Ascend

Computer Skills

Job description

Description

Join Connecticut's premier doctor led multi-specialty group practice, where we deliver patient-centric care with compassion and respect. Committed to exceeding expectations, we proactively seize every opportunity to elevate the patient experience and enhance clinical outcomes.

At Manchester Family Dental, an office supported by Archway Dental Partners, we embody our core values of respect, quality care, and compassion daily, striving to fulfill our mission of fostering the highest quality care for all patients. Our company culture guides our success, which is at the core of everything we do.

The Treatment Coordinator is a liaison between the doctor and the patient. They provide a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They prepare financial estimates from treatment recommended by the doctor and present financials to patients in a calm and professional manner. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients.

What we offer:

• A comprehensive benefits package, competitive pay, opportunity to work with an experienced, enthusiastic, and organized team!

Specific job responsibilities include, but are not limited to:

• Greet and check in patients
• Audit patient charts to ensure patient forms are complete and up to date
• Evaluate patient insurance plans to ensure eligibility, accuracy, and coverage percentages
• Discuss treatment needs with patients
• Estimate patient out of pockets for treatment, collect & post payments
• Evaluate patient charts to properly schedule appointments with providers, as indicated by clinical notes
• Contact existing patients to schedule incomplete treatment plans
• Evaluate schedule to identify new patients, verify that all necessary information has been received from the prior provider’s office, verify completion status of new patient forms.
• Handle heavy phone volume
• Act as a liaison between patients & doctors
• General office duties (printing/faxing/computer data entry, etc.)

Requirements

• Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact
• Dental business office experience
• High school diploma or general education degree (GED)
• Excellent computer skills, Dentrix Ascend experience is a plus
• Willingness to learn and grow
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!

Benefits

• 401(k)
• 401(k) matching
• Employee (and family!) dental plan
• Flexible spending account
• Health insurance
• Life insurance
• Referral program
• Retirement plan

At an office supported by Archway Dental Partners, we’re committed to supporting you. We’re a supportive collective of outstanding practices with dental excellence as our keystone. We stand for the wellbeing of our providers and patients. Our clinical teams and support system collaborate for the greater good. You’re welcome here. Apply today to learn more and get connected with us.