Treatment Coordinator / Dental Receptionist

Archway Dental; Wallingford (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Flexible spending account

Health insurance

Paid time off

Retirement plan

Job summary

Archway Dental Partners in New Haven County, CT is seeking a Treatment Coordinator / Dental Receptionist. You will greet patients, handle calls, schedule appointments, and coordinate treatment plans with the doctor while presenting financial options.

The role requires strong computer skills, excellent customer service, and the ability to multitask in a busy dental office environment. Evening and some Saturdays may be required.

Qualifications

• Dental reception experience required.
• Excellent computer skills essential.
• Superior customer service skills required.
• Willingness to learn and grow within the role.

Responsibilities

• Greet and check in patients.
• Handle high call volume.
• Schedule appointments for doctors and hygienists.
• Act as liaison between patients and doctors.
• Enter patient treatment plans.
• Discuss treatment needs and financial arrangements with patients.
• Estimate, collect and post patient payments.
• Follow up on patients with unscheduled treatment needs.
• Perform general office duties.

Skills

Dental reception experience

Excellent computer skills

Superior customer service

Willingness to learn & grow

Education

High school diploma or GED

Job description

Description

At Archway Dental Partners, our mission is to provide quality dental and personal care to all our patients in a relaxed and comfortable environment in which patients feel welcomed, accepted, secure, and confident in the care that they are receiving. We believe that satisfying all of our patients is our most important goal. Our network of high-standard professionals provides exceptional care to our patients throughout Connecticut!

Currently, we're in search of a highly motivated Treatment Coordinator / Dental Receptionist to join our team in our location in New Haven County. Candidate should have a strong work ethic, be a team player, and possess the ability to multitask.

The Treatment Coordinator is a liaison between the doctor and the patient. They assist in the gathering of information in the new patient experience as well as coordinating a treatment plan with the doctor and presenting it to patients. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.

Specific job responsibilities of the Treatment Coordinator include but are not limited to:

• Greet & check in patients
• Handle heavy phone volume
• Schedule appointments for doctors & hygienists
• Act as a liaison between patients & doctors
• Enter patient treatment plans
• Discuss treatment needs with patients & make financial arrangements
• Estimate, collect, & post patient payments
• Follow up on patients with unscheduled treatment needed
• General office duties (printing/faxing/computer data entry, etc.)

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Requirements

• High school diploma or general education degree (GED)
• Dental reception experience
• Excellent computer skills
• Superior customer service skills
• Willingness to learn & grow
• Ability to reliably commute to the office location in New Haven County, CT
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!
• Ability to work within current office hours, shifts to be determined. Includes up to two evenings per week and two Saturdays per Month.

Location Hours:

• Monday - 7:30am - 6:30pm
• Tuesday - 7:30am - 6:30pm
• Thursday - 7:30am - 4:30pm
• Friday - 7:30am - 12:30pm

Preferred Qualities:

• Dentrix Ascend Software Experience