Treatment Coordinator (Avondale)

Orthodontic Experts; Chicago (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Health Savings Account

401(k) and matching

Transit Reimbursement

Free Orthodontic Treatments

Job summary

Orthodontic Experts in Chicago is seeking a Treatment Coordinator to support patients through their orthodontic journey, explain treatment plans, and coordinate scheduling and payment arrangements.

You will conduct financial consultations, educate patients on benefits, manage payment options, track balances, and assist with outbound calls, check-ins, and occasional travel to sister clinics.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience.
• 2 years of sales experience.
• 1 year of treatment coordinating experience.
• Knowledge of medical terms and practices.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish.

Responsibilities

• Consult with patients to understand oral health history and objectives.
• Explain treatment plans and address patient concerns.
• Assist patients with scheduling and payment arrangements.
• Conduct financial consultations for new and existing patients.
• Manage payment options and policies.
• Educate patients on insurance and benefits, including outside financing.
• Track accounts receivable and assist in collections as needed.
• Introduce new patients and explain doctor’s examination and practice features.
• Update Treatment Coordinator spreadsheet daily.
• Make outbound calls to patients (welcome, lost cases, denials).
• Greet/check in and out patients, participate in marketing events.
• Handle cash and process payments.
• Travel to other clinics and perform all duties of the role.
• Maintain a clean and sanitized clinic/office area.

Skills

Customer service

Sales

Treatment coordinating

Medical terminology

Microsoft Office

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

About us

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 33 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

Job Type

Full-time

Description

About us

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 33 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description

As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients.
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Updating TC Spreadsheet on a daily basis
• Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
• Greet and check patients in and out before and after treatment.
• Participate in Marketing events
• Cash Handling
• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Responsible in helping to maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of sales experience
• 1 year of Treatment Coordinating experience
• Knowledge of medical terms and practices
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills
• Excellent written and verbal communication skills
• Bilingual - Spanish

Working Hours/ Location

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45 am to 6:00 pm shifts per month
• 3339 W. Belmont Ave , Chicago , IL 60618
• Travel availability to Pilsen, Skokie and Bucktown
• Full time

Benefits (for Our Full-time Employees)

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife Met Law Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments

Salary Description

Pay: $19.00 - $26.00