Treatment Coordinator

Shelby American, Inc.; Southlake (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in orthodontics is seeking a Treatment Coordinator who will create exceptional patient experiences and manage consultations efficiently. The ideal candidate will possess excellent communication skills, understand treatment planning, and engage in discussions regarding financial arrangements. This full-time role offers a competitive benefits package and the opportunity to contribute to a dynamic team.

Benefits

Competitive benefits package including PTO

Health, vision, and dental insurance

Company paid STD/LTD

Robust 401k plan with company match

Qualifications

• Prior treatment planning experience, orthodontic preferred.
• 1-2 years recent experience in dental environment is preferred.

Responsibilities

• Responsible for seeing consultations and documenting details in patient charts.
• Discuss and arrange financial plans; convert patients into same day treatments.
• Understand orthodontic appliances and procedures.

Skills

Communication

Interpersonal Skills

Sales Skills

Customer Service Mindset

Education

High School Diploma or GED

Job description

Description

Role: Treatment Coordinator

Job Type: Full-time, Non-exempt

Reports To: Doctor & Practice Manager

Description:

A Treatment Coordinator's main priority is to not only be the best part of our patient's day, but to see their assigned patients in a timely manner, while creating the most special patient experience and connection. The Treatment Coordinator's main goal is to convert as many patients as possible.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions:

• Responsible for seeing every consultation in your assigned column throughout the day. These consultations may vary between New Patient Exams, Observations, Conferences, Treatment Summaries, Re-Treat Exams, and Re-Exams.
• Responsible for making sure you complete all necessary duties from the previous consultation before moving on to the next patients, keeping your time limit to the allocated appointment time templated.
• Convert as many patients as possible into same day starts as SDS are part of our culture. If a patient cannot start same day, then it is your responsibility to schedule their next appointment before they leave the office!
• Must have a knowledge and understanding of all orthodontic appliances and procedures recommended throughout treatment. (Expanders, Bracket Types, Extractions/Exposures, Bite Correctors, Interproximal Reduction, etc.)
• Responsible for documenting all details from the consultations in the patient's chart.
• Responsible for writing up and reviewing financial arrangements, proposals and autopayments as well as taking down payments for your same day starts. You must be comfortable discussing/handling money and be very detailed when taking payments and what the terms cover prior to receiving final signatures from the responsible party.

*Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Essential Job Skills:

• Excellent communication skills to present treatment plans to patients
• Ability to "sell" treatment plans to patients and successfully secure their start
• Ability to demonstrate reliability and responsiveness to patients and team
• General knowledge and understanding of orthodontic treatment plans and care
• Comfortable discussing financial arrangements and payment plans with patients
• Displays strong interpersonal skills and has a customer service mindset

Requirements

Minimum Requirements:

• High School Diploma or GED
• Prior treatment planning experience, orthodontic preferred
• Flexible Schedule

Preferred Requirements:

• 1-2 years recent experience in dental environment

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, walking for much of the day
• Manual dexterity Lifting up to 30 pounds (may exceed this amount at times in emergency patient situations)
• Bending and reaching

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).