Treatment Coordinator

Shelby American, Inc.; Provo (UT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Treatment Coordinator to enhance patient experiences and streamline operations. In this role, you will assist in managing new patient appointments, ensuring all necessary documentation is completed accurately and timely. Your strong customer service skills and attention to detail will be crucial as you maintain records, communicate effectively with the administrative team, and help create a welcoming environment for patients. If you are self-motivated, organized, and passionate about providing exceptional service in a dental setting, this opportunity is perfect for you.

Qualifications

• 1+ years of treatment coordinating experience required.
• Strong understanding of dental terminology and excellent communication skills.

Responsibilities

• Assist in ensuring smooth appointments for new patients.
• Maintain treatment coordinator records and communicate with Practice Manager.
• Set up treatment rooms and ensure enjoyable patient experiences.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Self-Motivation

Attention to Detail

Public Relations Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Description

Treatment Coordinator

Reports to: Practice Managers

Job Summary/Responsibilities

With the support of the administrative team and Practice Managers, assist to ensure the smooth and successful appointments of all new patients.

To be responsible for contracts signed by responsible party prior to or on banding day.

To be responsible in assisting to produce performance and quality standards within the Treatment Coordinator room, delivered through customer service skills and attention to detail.

To be responsible for maintaining all treatment coordinator records and reports, and communicating them to the Practice Manager.

Duties include:

• Sets up treatment rooms for all new patient exams
• Welcomes new patients/parents promptly with a warm smile
• Ensures new patient experience is enjoyable every single time
• Checks all new patient charts to ensure info was correctly entered upon scheduling
• Has iPad ready for new patients that have not filled this out prior to appointment
• Responsible for new patient paperwork to ensure it has been completed. Maps in fields from the online questionnaire into chart. Ensures process is compliant with HIPAA laws.
• Completes New Patient X-rays for appointment
• Gives accurate and correct pricing based on treatment plan recommendations. May include expected insurance amount if insurance has been previously verified for the specific patient.
• Works numbers for new patients and sets up comfortable monthly payments that align with office guidelines
• Keeps records of all contracts, fees, referrals, and other important information
• Helps to fill the schedule when needed by communicating with the Front Desk Coordinators
• Ensures accurate charting and insurance information has been entered in correctly for Insurance Coordinator to submit once contract is signed.
• New insurance information to be collected and scanned into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out.
• Sign contract with patient or parent before but no later than banding date. Have contract to Insurance coordinator by next working day.
• Answers any questions patient might have regarding treatment
• Works with Practice Managers to ensure all contracts and documents are up to date, gathers needed information, and updates as changes take place.
• Attend all staff meetings, front office meetings, and daily huddles.
• Represent the practice in a positive way inside and outside of the office.

Requirements

• At least 1 year of treatment coordinating experience is required
• Be self-motivated, organized, and have a positive attitude
• Possess great understanding of dental terminology
• Have excellent communication and written skills
• Have excellent public relations skills
• Work well with patients and team
• Be experienced in delivering high-level customer service
• Committed to the position arriving on time daily and staying late as needed.
• Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook