Treatment Coordinator

Floyd Family Orthodontics; Oregon City (OR); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement account with employer match

Paid time off and paid holidays

Professional development and career成长

Job summary

Floyd Family Orthodontics in Oregon City is seeking an enthusiastic Orthodontic Treatment Coordinator to guide new patients from consultation through treatment acceptance. You will collect initial records, present customized treatment plans, and discuss financial options while navigating insurance benefits to start treatment confidently.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced, team-oriented environment.

Qualifications

• Previous orthodontic/dental experience preferred.
• Treatment coordinating experience highly desirable.
• X-ray certification through DANB or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Comfortable discussing financial arrangements and payment options.
• Organized, detail-oriented, multitasks in a fast-paced environment.
• Positive attitude with a team-first mindset.
• Proficient with computers and dental practice management software.
• Able to work independently while contributing to a collaborative team.

Responsibilities

• Welcome new patients and create a warm, positive first impression.
• Coordinate new patient consultations from start to finish.
• Collect initial records.
• Educate patients and families about orthodontic treatment options (braces and Invisalign).
• Review treatment recommendations with the orthodontist.
• Present financial arrangements, insurance benefits, and payment options.
• Help patients move forward with treatment confidently.
• Coordinate same-day treatment starts where possible.
• Verify insurance benefits and explain coverage.
• Schedule appointments and maintain accurate patient records.
• Follow up with pending patients to address questions and encourage acceptance.
• Build relationships with referring dental offices and maintain communication.
• Collaborate with clinical and administrative teams to ensure a seamless patient experience.
• Maintain confidentiality and HIPAA compliance.

Skills

Orthodontic experience

X-ray certification

Communication skills

Customer service

Multitasking

Detail orientation

Teamwork

Dental software proficiency

Independence with collaboration

Education

X-ray certification (DANB or equivalent)

Tools

Dental practice management software

Job description

At Floyd Family Orthodontics, we're passionate about creating confident smiles while building lasting relationships with our patients, their families, and our community. We are looking for an enthusiastic, compassionate, and motivated Orthodontic Treatment Coordinator to join our growing team.

As the first clinical connection for many of our new patients, you'll play a vital role in creating an exceptional experience from consultation to treatment acceptance. If you love building relationships, educating patients, and helping people feel confident in their smile journey, we'd love to meet you!

About Floyd Family Orthodontics

Floyd Family Orthodontics is committed to providing exceptional orthodontic care in a fun, welcoming, and family-oriented environment. We combine advanced technology with personalized treatment to deliver beautiful, healthy smiles for patients of all ages.

We believe our team is our greatest asset. We foster a culture built on teamwork, positivity, integrity, growth, and outstanding customer service. We celebrate successes together and strive to create a workplace where every team member feels valued and empowered.

Position Summary

The Orthodontic Treatment Coordinator is responsible for guiding new patients through their orthodontic consultation, collecting initial records, presenting customized treatment plans, discussing financial options, navigating insurance benefits, and helping patients begin treatment with confidence. This role requires exceptional communication skills, attention to detail, multitasking, and a passion for delivering an outstanding patient experience.

Responsibilities

• Welcome new patients and create a warm, positive first impression.
• Coordinate new patient consultations from start to finish.
• Collect initial records
• Educate patients and families about orthodontic treatment options, including braces and Invisalign.
• Review treatment recommendations alongside the orthodontist.
• Present financial arrangements, insurance benefits, and payment options.
• Help patients confidently move forward with treatment.
• Coordinate same-day treatment starts whenever possible.
• Verify insurance benefits and explain orthodontic coverage.
• Schedule appointments and maintain accurate patient records.
• Follow up with pending patients to answer questions and encourage treatment acceptance.
• Build relationships with referring dental offices and maintain excellent communication.
• Collaborate closely with clinical and administrative team members to ensure a seamless patient experience.
• Maintain confidentiality and comply with HIPAA regulations.

Qualifications

• Previous orthodontic or dental experience preferred.
• Treatment coordinating experience is highly desirable.
• Xray certification through DANB or equivilant
• Excellent communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Comfortable discussing financial arrangements and payment options.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Positive attitude with a team-first mindset.
• Proficient with computers and dental practice management software.
• Ability to work independently while contributing to a collaborative team environment.

What Makes You Successful

You are someone who:

• Loves helping people feel comfortable and confident.
• Communicates clearly and compassionately.
• Thrives in a fast-paced environment.
• Enjoys setting goals and celebrating achievements.
• Takes initiative and solves problems with a positive attitude.
• Builds trust through honesty, professionalism, and empathy.
• Competitive pay
• Health, dental, and vision insurance
• Retirement account with employer match
• Paid time off and paid holidays
• Professional development and career growth
• Bonus opportunities

• Team appreciation events and outings
• A supportive, fun, and collaborative work environment

Why Floyd Family Orthodontics?

At Floyd Family Orthodontics, we're more than an orthodontic office—we're a family. Every smile we create has the power to change someone's confidence, and every team member plays an important role in making that happen.

If you're passionate about patient care, enjoy building relationships, and want to grow with a team that values excellence, compassion, and fun, we'd love to hear from you!

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