Treatment Coordinator

Choice Healthcare Services; Modesto (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in pediatric dental care is seeking an Orthodontic Treatment Coordinator to enhance the New Patient experience. This role is essential in guiding patients through their treatment journey, ensuring they are informed and comfortable with their options. You will work closely with a supportive team, confirming appointments, discussing treatment plans, and educating patients on various dental procedures. With a focus on professional growth and a fun team dynamic, this position offers a rewarding opportunity to make a positive impact in children's healthcare.

Benefits

Comprehensive benefit package

Professional and personal growth opportunities

Supportive team dynamic with events

Care for wellbeing and work-life balance

Experienced leadership support

Qualifications

• 1+ years of dental or orthodontic treatment planning experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Confirm patient appointments and maintain a low no-show rate.
• Discuss treatment plans and document findings during consultations.
• Educate patients on various dental treatments and benefits.

Skills

Patient Communication

Sales Skills

Organizational Skills

Customer Service

Education

High School Diploma

Dental or Orthodontic Experience

Sales Experience

Job description

Overview

Orthodontic Treatment Coordinator

Summary: The Treatment Coordinator is responsible for providing an ideal New Patient experience. They follow the full assessment by the doctor, spend time with patients to answer questions related to treatment and fees, and ensure patients leave well-informed with all questions answered about treatment options and fees.

Pay Range: $16.54 - $21.49/hour (Based on experience) and this position is eligible for monthly bonuses.

At CHOICE Healthcare Services, our mission is to provide everyone access to healthcare. CHOICE is the largest provider of pediatric dental care in the Southwest United States, committed to delivering high-quality care to children in our communities.

What we provide to you as a CHOICE teammate:

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Confirm all exam, observation, and recall patients personally
• Maintain a low no-show rate by confirming patient appointments two nights prior and monitoring schedules
• Ensure a full, productive exam schedule every day for new patient appointments
• Remind patients to complete paperwork during confirmation calls to ensure timely appointments
• Put patients and parents at ease with a friendly meet and greet
• Introduce patients to the office and give office tours
• Support the office, doctor, and team members
• Discuss treatment plans with patients/parents
• Document diagnostic findings, detailed treatment recommendations, and pertinent information discussed during consultations
• Explain office policies and procedures
• Schedule contracts, records, and follow-up appointments in the Practice Management System
• Maintain and utilize the recall system
• Achieve a start conversion percentage goal of 65% per month
• Send and manage patient correspondence, including letters and follow-ups
• Follow up on exam patients with at least 3 contacts post-exam, tracking and documenting interactions
• Remind doctors of necessary letters, x-ray readings, and referrals to complete the exam process and enroll patients
• Assist at the front desk by handling phone calls as needed
• Prepare contracts, discuss financial arrangements, and obtain signatures from responsible parties
• Explain risks and limitations, obtaining patient signatures
• Enter treatment plans into the chart/computer system
• Maintain a clean and organized work area
• Educate and discuss treatment plans with patients after diagnosis
• Discuss dental benefits when applicable
• Send pre-estimates and follow up with patients
• Educate patients on veneers, implants, crowns, bridges, orthodontics, perio treatments, and other diagnoses
• Use technology such as digital photos and intraoral cameras for patient education
• Handle difficult patients and perform public relations calls
• Monitor treatment plans and case acceptance rates

Qualifications

Education and/or Experience

• High school diploma or equivalent
• 1+ years of dental or orthodontic treatment planning experience (preferred)
• 6+ months of sales experience (preferred)