Treatment Coordinator

WILDFLOWER DENTISTRY PLLC; Knoxville (TN); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Paid time off

Job summary

WILDFLOWER DENTISTRY PLLC is a privately owned dental practice in Knoxville, TN seeking a Front Office Administrator. You will greet patients, present treatment options, explain out-of-network benefits, and help with claims while coordinating scheduling to support a high-end patient experience.

The role emphasizes warm, relationship-driven care, strong communication, and proficiency with dental software in a modern, startup-like environment.

Qualifications

• Experience in dental front office administration.
• Experience with cosmetic or clear aligner workflows is a major plus.
• Excellent communication and patient service skills.

Responsibilities

• Greet patients warmly and manage front desk communications.
• Present treatment options and discuss payment plans.
• Explain out-of-network benefits and assist with claims.
• Schedule and manage appointments to optimize production.
• Coordinate with clinical team to ensure smooth workflow.

Skills

Dental front office

Communication skills

Customer service

Tools

Dental software

Job description

Benefits:

• Dental insurance
• Employee discounts
• Paid time off

Job Overview

We are a modern, privately owned, non-corporate startup practice, which has just opened in August. Our mission is to blend a warm, relationship-driven patient experience with elite clinical care. Because we focus heavily on comprehensive wellness and advanced technology, we deliberately operate as an out-of-network practice to ensure our patient care decisions are never dictated by insurance companies.

What You Will Do

Anchor the Patient Experience: Act as the first and last point of contact, ensuring every patient receives a warm, high-end, and personalized welcome.

Own the Treatment Presentation: Take complex, comprehensive clinical plans and translate them into clear, accessible, and exciting financial options. You understand that presentation is about value and health, not sales tricks.

Navigate Out-of-Network Insurance: Slay the OON beast. You will skillfully communicate out-of-network benefits to patients, submit meticulous claims, and advocate fiercely to maximize their direct-to-patient reimbursements.

Drive Practice Momentum: Manage the schedule to optimize production without burning out the clinical team, actively track pending treatment, and keep the front-to-back workflow seamless.

Who You Are

Experienced & Knowledgeable: You have a proven track record in dental front office administration, with deep expertise in presenting high-value treatment plans (experience with cosmetic or clear aligner workflows is a major plus).

An OON Expert: You know how to comfortably answer the question, "Do you take my insurance?" with confidence, warmth, and clarity, educating patients on the true value of unrestricted care.

Warm Yet Driven: You possess immense emotional intelligence and a calming chairside presence, but you are also intrinsically motivated by meeting goals, closing cases, and seeing the practice thrive.

Systems-Minded: You love organization, clear protocols, and using modern dental software to keep the business side of the practice running beautifully.

Schedule and Compensation

Hours: Monday- Thursday 8-4PM

Position: Full-Time

Compensation: Highly competitive hourly base pay/salary plus performance-based team bonuses.

Benefits: PTO, free dental care for you and immediate family