Treatment Coordinator

Smile Dental Partners; Grand Rapids (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative dental practice is seeking a Treatment Coordinator to enhance patient experiences and streamline treatment processes. This role involves building strong relationships with patients, managing treatment plans, and ensuring seamless communication between the practice and patients. The ideal candidate will bring a passion for customer service and a desire to contribute to a collaborative team environment. With a focus on work-life balance and professional growth, this position offers a unique opportunity to make a meaningful impact in the dental field. Join a forward-thinking team dedicated to providing exceptional dental care for families in the community.

Benefits

Work Life Balance

401k Match

Professional Growth Opportunities

Qualifications

• Experience in a dental office is preferred.
• Strong customer service skills are essential.

Responsibilities

• Build patient relationships and provide exceptional customer service.
• Manage treatment plans and collect payments from patients.
• Schedule new patients and ensure accurate patient records.

Skills

Customer Service

Patient Education

Financial Agreement Management

Education

Dental Office Experience

Job description

At Smile, our passion is to reimagine dentistry and how people experience it. To that end, we focus on doing one thing better than anyone else…easy, integrated dental care. Smile is West Michigan’s first and only multi-specialty dental practice, combining adult dentistry (Smile), pediatric dentistry (Little Smiles), and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids, Grand Haven, North Muskegon, and Holland) to provide a one-stop destination for the dental needs of the entire family.

Job Description

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

1. Work Life Balance
2. 401k Match
3. Professional Growth and Career Advancement Opportunities

Key Responsibilities:

1. Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
2. Act as a liaison or case manager between the practice and the patient.
3. Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment.
4. Collect payments and copays.
5. Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
6. Ensure that patients with outstanding balances are informed of the practice’s financial policy.
7. Schedule new patients within two to four days of their initial call.
8. Ensure that all patient records are current and accurate.

Qualifications

Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements:

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.