Treatment Coordinator

East Sac Dental; Grand Haven (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dental practice as a Treatment Coordinator, where you will play a crucial role in enhancing patient experiences. This position involves managing treatment plans, educating patients about their options, and ensuring smooth scheduling and payment processes. Enjoy a supportive work environment that values work-life balance, offers generous paid time off, and provides opportunities for professional growth. Be part of a team dedicated to delivering exceptional care and service, making a significant impact on patients' lives every day.

Benefits

Work Life Balance

3 Weeks Collective Paid Time Off

8 Paid Holidays

Paid Parental Leave

Medical/Vision/Dental Benefits

401k Match

Professional Growth and Career Advancement Opportunities

Qualifications

• Experience in customer service or sales is essential.
• Preferred experience in a dental office setting.

Responsibilities

• Build patient relationships and provide exceptional customer service.
• Review treatment plans with patients and discuss financial options.
• Schedule new patients within two to four days of their initial call.

Skills

Customer service

Sales experience

Dental office experience

Job description

Job Description

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work Life Balance
• 3 Weeks Collective Paid Time Off & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401k Match
• Professional Growth and Career Advancement Opportunities

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and welcoming environment.
• Act as a liaison or case manager between the practice and the patient.
• Review treatment plans with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment.
• Collect payments and copays.
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice’s financial policies.
• Schedule new patients within two to four days of their initial call.
• Ensure that all patient records are current and accurate.

Qualifications:

• Customer service or sales experience
• Dental office experience (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.