Treatment Coordinator

Gen4 Dental Partners; Grand Haven (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dental practice dedicated to providing a seamless experience for patients. As a Treatment Coordinator, you will play a crucial role in managing treatment plans, enhancing patient understanding, and ensuring a welcoming environment. This full-time position offers a balanced work schedule, generous PTO, and opportunities for professional growth. Become part of a team that values patient care and fosters career advancement in a supportive setting. If you’re passionate about making a difference in dental care, this is the perfect opportunity for you.

Benefits

3 weeks PTO

8 Paid Holidays

Paid Parental Leave

Medical/Vision/Dental Benefits

401k Match

Professional Growth Opportunities

Qualifications

• Experience in customer service or sales is essential.
• Dental office experience is preferred but not mandatory.

Responsibilities

• Build patient relationships and provide exceptional customer service.
• Act as a liaison between the practice and the patient.
• Manage treatment plans and collect payments.

Skills

Customer service experience

Sales experience

Dental office experience

Job description

1 week ago Be among the first 25 applicants

Company Description

At Smile, our passion is to reimagine dentistry and how people experience it. To that end, we focus on doing one thing better than anyone else…easy, integrated dental care. Smile is West Michigan’s first and only multi-specialty dental practice, combining adult dentistry (Smile), pediatric dentistry (Little Smiles), and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids, Grand Haven, North Muskegon, and Holland) to provide a one-stop destination for the dental needs of the entire family.

To learn more about our office, check out our website here: https://smiledentalpartners.com/locations/

Job Description

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work Life Balance (Mon-Thurs-7:30AM-5PM, 1st and 3rd Friday 7:30AM-1PM)
• 3 weeks PTO & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401k Match
• Professional Growth and Career Advancement Opportunities

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and welcoming environment.
• Act as a liaison or case manager between the practice and the patient.
• Review treatment plans with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment.
• Collect payments and copays.
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice’s financial policy.
• Schedule new patients within two to four days of their initial call.
• Ensure that all patient records are current and accurate.

Qualifications

• Customer service/sales experience
• Dental office experience (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care