Treatment Coordinator

Bright Direction Dental LLC.; Elmhurst (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

401(k) with company match

Job summary

Elmhurst Dental Care in Elmhurst, IL is seeking an experienced Full Time Treatment Coordinator to manage front desk duties and support other office areas as needed. Compensation is $24-$27 per hour based on experience. Schedule includes Mondays, Tuesdays, Thursdays, Fridays 6:30 AM–2:30 PM and 7:00 AM–1:00 PM on Saturdays (E/O).

Experience with periodontal cases is preferred; Curve software a plus. Responsibilities include greeting patients, scheduling, verifying insurance, managing

Qualifications

• Proven experience in a front desk or administrative role in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability and send reminders.
• Handle appointment cancellations and rescheduling; ensure re-care is booked.
• Maintain accurate patient records and oversee registration and check-in/out processes.
• Process and verify insurance information; collect and record payments; assist with aged receivables collections.
• Coordinate with dental assistants and staff to ensure seamless patient care.
• Address patient concerns and resolve issues related to appointments, billing, or service.

Skills

Front desk experience

Organizational skills

Communication skills

Dental terminology

Dental software

Education

High School Diploma or Equivalent

Tools

Dental Office Software

Job description

Elmhurst Dental Careis looking to add an experienced and compassionateFull TimeTreatment Coordinatorto their amazing team of experts! TheTreatment Coordinatorwill be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk. Periodontal experience is preferred!

Schedule:

• Monday 6:30 AM - 2:30 PM
• Tuesday 6:30 AM - 2:30 PM
• Thursday 6:30 AM - 2:30 PM
• Friday 6:30 AM - 2:30 PM
• E/O Sat 7:00 AM - 1:00 PM

We are a large multi-specialty practice. Experience with Endo, Ortho, Oral Surgery and Periodontics along with General Dentistry is preferred. Curve software experience a plus.

Compensation:

• $24 - $27per hour based on experience

Requirements

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Appointment Management:
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders to patients.
  • Handle appointment cancellations and rescheduling.
  • Ensures re-care is being booked.
  • Follows up with patients on unscheduled treatment plans.
• Administrative Tasks:
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check-in/check-out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversees and participates in collections of aged receivables.
• Team Coordination:
  • Coordinate with dental assistants and other staff to ensure seamless patient care.
• Problem Resolution:
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.

Physical Requirements

• Must be able to lift up to 15-30 pounds at time.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent
• Full-Time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-Time employees are eligible for paid time off and holiday pay.
• Part-Time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.