Dental Front Desk Coordinator (PT)

Bright Direction Dental LLC.; Arlington Heights (IL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid time off

401(k) retirement savings plan with company match

Job summary

A dental practice in Arlington Heights is seeking a Part-Time Front Desk Coordinator to manage the front desk activities and enhance patient experience. Responsibilities include greeting patients, scheduling appointments, verifying insurance, and maintaining accurate patient records. The ideal candidate should have strong organizational and multitasking skills, be proficient in dental software, and have a high school diploma. This role offers paid time off for part-time employees working 16+ hours weekly and includes participation in a 401(k) savings plan.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries.
• Verify patient information and insurance details.
• Coordinate and schedule appointments.

Skills

Organizational abilities

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Dental office software

General office applications

Job description

AH Smiles is looking for an enthusiastic Part-Time Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk.

The ideal candidate will hold a friendly and professional demeanor, demonstrate excellent communication skills and compassion supporting the patient experience. This person works effectively in a team environment and must be able to communicate well.

AH Smiles: Brent Engelberg DDS - 3440 N Old Arlington Heights Rd, Arlington Heights, IL 60004

Office Schedule

• Monday 8:00 AM - 3:00 PM
• Thursday 7:00 AM - 3:00 PM
• 1 Saturday per month 8:00 AM - 2:00 PM

Requirements

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Appointment Management
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders to patients and confirm appointments.
  • Handle appointment cancellations and rescheduling.
  • Ensures re-care is being booked.
  • Follows up with patients on unscheduled treatment plans.
• Administrative Tasks
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check-in/check-out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversees and participates in collections of aged receivables.
• Team Coordination
  • Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Problem Resolution
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Physical Requirements

• Must be able to lift up to 15-30 pounds at time.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.