Treatment Coordinator

Smile Jobs; Drayton Plains (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Waterford & Clarkston Dentistry is seeking an outgoing Treatment Coordinator to welcome patients, manage scheduling, and guide them through treatment options. You will verify insurance, discuss financing, and work closely with dental staff to ensure a smooth patient experience in a fast-paced office.

The role emphasizes customer service, relationship building, and meeting office goals while coordinating with doctors and the clinical team to maintain accurate records and a welcoming environment.

Qualifications

• Must have front-desk dental experience or treatment coordination exposure.
• Excellent communication with patients and ability to explain treatment and financing.
• Strong organizational skills and reliability in a fast-paced office.

Responsibilities

• Welcome patients and provide an exceptional experience.
• Check in/out and verify accurate patient information.
• Answer calls, assist with questions, scheduling and inquiries.
• Schedule and confirm appointments.
• Verify insurance benefits and answer questions.
• Review treatment plans, costs and financing options.
• Build relationships and maintain a welcoming office.
• Follow up on outstanding treatment and unscheduled appointments.
• Support doctor schedules and office goals.
• Collaborate with doctors and clinical team for a seamless patient experience.
• Maintain patient records and front-desk documentation.
• Assist with other front-desk duties as needed.
• Meet and exceed goals with excellent service.

Skills

Customer service

Communication skills

Relationship building

Organizational skills

Multitasking

Dental front desk experience

Job description

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Treatment Coordinator – Waterford & Clarkston Dentistry

Waterford & Clarkston Dentistry is looking for an outgoing, goal-oriented Treatment Coordinator who has a passion for customer service and enjoys building strong relationships with patients. We’re looking for someone who is confident, motivated, and excited to help patients understand and move forward with their dental treatment.

What You’ll Do

• Welcome patients and provide an exceptional experience
• Check patients in and out and ensure all necessary information is accurate and up to date
• Answer incoming phone calls and assist patients with questions, scheduling, and general inquiries
• Schedule and confirm patient appointments
• Verify dental insurance benefits and assist with insurance-related questions
• Review treatment plans, costs, and financing options with patients
• Build strong relationships with patients and create a welcoming office environment
• Follow up with patients regarding outstanding treatment and unscheduled appointments
• Help maximize the doctor’s schedule and support overall office goals
• Work closely with the doctors and clinical team to ensure a seamless patient experience
• Maintain accurate patient records and complete necessary front-office documentation
• Assist with other front-desk responsibilities as needed
• Meet and exceed individual and office goals while providing exceptional customer service

What We’re Looking For

• An outgoing and personable individual who loves interacting with people
• Goal-oriented and motivated with a strong desire to succeed
• Passionate about customer service and patient care
• Excellent communication and relationship-building skills
• Confident discussing treatment and financial options
• Organized, dependable, and able to multitask in a fast-paced environment
• Previous dental or Treatment Coordinator experience is required

Schedule

Our patient hours are:

• Monday: 9:00 AM – 7:00 PM
• Tuesday: 8:00 AM – 5:00 PM
• Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 2:00 PM
• Saturday: 8:00 AM – 2:00 PM

Schedule flexibility: Monday and Wednesday will be split-shift days, and the two late evenings will be shared between the Treatment Coordinators. The new Treatment Coordinator will be required to work one late evening per week and one Saturday per month.

Why Join Us?

This is a great opportunity for someone who thrives in a patient-focused environment and enjoys combining customer service, relationship building, and goal achievement. If you’re energetic, driven, and ready to make a difference in patients’ dental experiences, we’d love to hear from you!