Treatment Coordinator View role →

Mismilesdentalgroup; Michigan; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Supportive work environment

Job summary

Mismilesdentalgroup is seeking a friendly and detail-oriented Dental Treatment Coordinator in West Michigan. This role involves greeting patients, managing appointments, and maintaining patient records with care and confidentiality.

The ideal candidate should have a relevant degree and 1-2 years of experience in healthcare settings, alongside strong communication skills. The position provides comprehensive benefits, including health insurance and a supportive work environment.

Qualifications

• A bachelor’s or associate degree preferred.
• 1-2 years of experience in patient-facing roles, preferably in dental or healthcare settings.
• Strong communication skills over the phone and via email.

Responsibilities

• Greet patients warmly and manage appointments.
• Handle patient records, insurance-related questions, and payments.
• Coordinate specialist referrals and assist with treatment plans.

Job description

Join us in a role where your care and dedication make a real difference every day. We’re looking for friendly and team-oriented Dental Treatment Coordinators to join our team in West Michigan.

Your Key Contributions to Our Team

As a Dental Treatment Coordinator, you’re the welcoming face and reassuring voice for our patients. You play a key role in shaping their experience, ensuring they feel comfortable and well-cared for. Your responsibilities include:

• Greeting patients warmly, making them feel at ease.
• Managing appointments and patient flow, balancing efficiency with a caring approach.
• Supporting our dental team to provide seamless care.
• Handling patient records with attention to detail and confidentiality.

Your Daily Impact

You’re the welcoming committee and information hub, ensuring each patient feels at home and well-informed. We’re looking for a detail-oriented person, so here’s the nitty-gritty (don’t worry, there’s more to share at the interview):

• Warmly greet and welcome patients, setting a positive tone.
• Provide clear, concise information about our services and policies.
• Address patient questions and concerns, both in person and via email and over the phone.
• Assist with patient paperwork and payments, ensuring clarity and ease.
• Maintain accurate and up-to-date patient records.
• Manage and coordinate specialist referrals.
• Tackle insurance-related questions, ensuring patient understanding and satisfaction.

Appointment management

Keep our daily operations running smoothly with your scheduling know-how and proactive approach.

Here’s a bit more about what you’ll be doing:

• Organize and prepare the next day’s patient schedule.
• Handle appointment scheduling, rescheduling, and cancellations.
• Send out timely follow-ups and reminders to ensure a full schedule.

Bridge the gap between dental jargon and patient understanding, presenting treatment plans with clarity.

• Collaborating with dental practitioners to understand treatment plans.
• Clearly conveying treatment estimates, costs, and insurance details to patients.
• Assisting patients with understanding their financial responsibilities and exploring financing options.

Office Management

Your detail-oriented approach keeps our workspace flowing smoothly.

And here’s what that involves:

• Accurately entering patient details and insurance information.
• Performing daily insurance eligibility checks.
• Handling payments, reimbursements, and insurance referrals and authorizations.

Qualifications

• A bachelor’s or associate degree preferred.
• Someone with a background in patient-facing roles, preferably in dental or healthcare settings (1-2 Years of Experience).
• A team player skilled at problem-solving with strong communication skills over the phone and via email.
• A friendly, social personality, coupled with the ability to work effectively in a team.

Benefits

• Comprehensive benefits package, including health insurances and a 401(k) plan.
• A supportive environment that encourages professional and personal growth.
• A workplace culture that values work-life balance and community involvement.

Ready for a fulfilling career that makes a real difference in people’s lives and supports your personal growth? Join our team today and contribute to our 45+ year mission!