Treatment Coordinator

Oral Surgery Partners; City of Syracuse (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Oral Surgery Partners in Syracuse, NY is seeking a Treatment Coordinator to ensure smooth patient flow and coordinate care within the practice. The role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Hours are Monday-Thursday 8:00am-4:30pm and Friday 8:00am-12:00pm, with variations by office needs. Pay range is $23.00-$25.00 per hour, reflecting essential front desk and coordination duties.

Qualifications

• High school diploma or equivalency is required.
• Experience in healthcare settings and patient coordination is preferred.
• Proficiency with EHR systems and common office software is expected.
• Knowledge of HIPAA and healthcare compliance is a plus.

Responsibilities

• Greet patients and assist with check-in/check-out.
• Schedule and confirm patient appointments and manage cancellations.
• Maintain and update patient records in the EHR system.

Skills

Organizational skills

Interpersonal skills

Communication skills

Team player

Customer service

Detail-oriented

Education

High school diploma or equivalent

Tools

EHR systems

MS Office

Job description

Monday - Thursday 8:00am - 4:30pm

Friday: 800am - 12:00pm

Saturday: Call for Appointment

*Working hours will vary by office needs

Pay range: $23.00 - $25.00

The Treatment Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support

• Greet and welcome patients upon arrival
• Assist patients with check-in and check-out processes
• Provide information on clinic policies, procedures, and services
• Answer patient phone calls and address inquiries promptly and professionally
• Schedule and confirm patient appointments, ensuring optimal appointment utilization
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule

Administrative Duties

• Maintain and update patient records in the electronic health record (EHR) system
• Coordinate referrals, diagnostic tests, and follow-up appointments
• Verify patient insurance information and manage prior authorization processes
• Handle billing and payment processes, including collection of co-pays and outstanding balances
• Prepare and manage patient forms and documentation
• Other duties as assigned by the practice administrator

Communication and Coordination

• Serve as a liaison between patients, healthcare providers, and other staff members
• Communicate effectively with clinical staff to ensure patient needs are met
• Facilitate communication regarding patient care plans and instructions

Customer Service

• Always maintain a high standard of customer service and professionalism
• Address patient complaints and elevate issues to management when necessary
• Strive to create a positive and supportive environment for patients and their families

Compliance and Confidentiality

• Adhere to all healthcare regulations and privacy laws, including HIPAA
• Ensure patient confidentiality and security of sensitive information
• Follow clinic policies and procedures to maintain compliance with healthcare standards

Qualifications

Education

• High school diploma or equivalency required

Experience

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable
• Proficiency in using electronic health record (EHR) systems and other office software
• Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements

• Strong organizational skills and the ability to manage multiple tasks concurrently
• Excellent interpersonal and communication skills, with a patient-centered approach
• Detail-oriented and thorough in task execution
• Ability to work well under pressure in a fast-paced environment
• Team player with excellent collaboration skills

DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

As set forth in Oral Surgery Partners’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.