Treatment Coordinator

CAMBRIDGE DENTAL CENTER; Boston (MA); On-site; USD 77,366,000 - 120,347,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Paid holidays

Professional development and training

Career advancement

Competitive base compensation

Job summary

Cambridge Dental Center is seeking a Treatment Coordinator to guide patients through treatment planning, scheduling, and financial discussions with empathy and precision. The role bridges patients, providers, and administrative teams to ensure clear understanding and timely care.

The ideal candidate will excel in communication, organization, and multi-tasking in a fast-paced dental practice, while upholding patient-first care and HIPAA compliance.

Qualifications

• 2+ years dental treatment coordination experience preferred.
• Experience with treatment presentation and case acceptance preferred.
• Knowledge of dental insurance and patient financial discussions.

Responsibilities

• Meet with patients following examinations and consultations to review recommended treatment.
• Clearly explain treatment recommendations, sequencing, expectations, and next steps.
• Help patients understand the importance and benefits of recommended treatment.
• Answer patient questions and address concerns with empathy and professionalism.
• Build trust and establish strong relationships with patients and families.
• Follow up with patients who have not scheduled or accepted recommended treatment.
• Maintain consistent communication with patients throughout the treatment process.

Skills

Communication skills

Empathy

Organizational skills

Patient-focused approach

Team collaboration

Tools

Dental practice management system

Job description

Department: Patient Experience / Clinical Operations

Reports To: Office Manager / Practice Leadership

About Cambridge Dental Center

Cambridge Dental Center is committed to delivering an exceptional patient experience while providing high-quality comprehensive dental care. We believe patients should feel informed, comfortable, and confident in their treatment decisions.

We are seeking an experienced, personable, and highly organized Treatment Coordinator to join our team. This individual will serve as an important connection between our patients, providers, and administrative team—helping patients understand their recommended treatment, navigate financial considerations, and confidently move forward with their care.

Position Overview

The Treatment Coordinator is responsible for guiding patients through the treatment planning and acceptance process from diagnosis through scheduling. This role requires strong communication skills, emotional intelligence, attention to detail, and the ability to discuss treatment and financial options in a clear and compassionate manner.

The ideal candidate is comfortable having meaningful conversations with patients about recommended treatment and can balance exceptional customer service with achieving practice goals.

Key Responsibilities

• Meet with patients following examinations and consultations to review recommended treatment.


• Clearly explain treatment recommendations, sequencing, expectations, and next steps.


• Help patients understand the importance and benefits of recommended treatment.


• Answer patient questions and address concerns with empathy and professionalism.


• Build trust and establish strong relationships with patients and families.


• Follow up with patients who have not scheduled or accepted recommended treatment.


• Maintain consistent communication with patients throughout the treatment process.

Financial & Insurance Coordination

• Review treatment costs, insurance benefits, estimates, and available payment options with patients.


• Clearly communicate the patient's financial responsibility before treatment begins.


• Assist patients in understanding insurance limitations without making promises regarding insurance coverage.


• Present appropriate financing and payment options.


• Work collaboratively with the insurance and front-office teams to resolve patient questions.


• Maintain accurate documentation of financial and treatment discussions.

Case Acceptance

• Support the practice's treatment acceptance goals through effective communication and patient education.


• Identify barriers preventing patients from proceeding with treatment and work to address those barriers appropriately.


• Utilize established treatment presentation and follow-up processes.


• Track outstanding treatment plans and follow-up opportunities.


• Proactively contact patients with unscheduled or incomplete treatment.


• Partner with providers and clinical team members to ensure patients receive consistent information.


• Coordinate treatment appointments based on provider recommendations and treatment sequencing.


• Work closely with clinical and scheduling teams to optimize provider schedules.


• Identify opportunities to schedule appropriate treatment while the patient is engaged in the practice.


• Help minimize delays between diagnosis, treatment acceptance, and treatment completion.


• Ensure treatment plans and scheduling information are accurately documented in the practice management system.


• Partner closely with dentists, hygienists, assistants, front-office team members, and practice leadership.


• Communicate patient concerns and treatment barriers to the appropriate team members.


• Participate in daily huddles, team meetings, and performance discussions.


• Support a positive, respectful, and collaborative team culture.


• Maintain confidentiality and comply with all applicable HIPAA and organizational policies.

What We Are Looking For

The ideal candidate will be:

• Warm, confident, and highly personable.


• An excellent verbal and written communicator.


• Comfortable discussing treatment recommendations and financial considerations.


• Highly organized and detail-oriented.


• Able to manage multiple patients and priorities in a fast-paced environment.


• Skilled at building trust and developing long-term patient relationships.


• Comfortable discussing fees, financing, and payment options.


• Goal-oriented while maintaining a patient-first approach.


• A strong team player who communicates effectively with clinical and administrative teams.


• Professional, dependable, and accountable.

Preferred Qualifications

• 2+ years of dental treatment coordination experience preferred.


• Experience with treatment presentation and case acceptance preferred.


• Knowledge of dental insurance and patient financial discussions.


• Experience with a dental practice management system preferred.


• Strong computer and administrative skills.

Success in This Role

Success as a Treatment Coordinator will be measured by both patient experience and operational performance.

Key performance indicators may include:

• Treatment acceptance


• Treatment scheduled at time of presentation


• Outstanding treatment follow-up


• Appointment conversion


• Timely follow-up


• Collaboration with the clinical team

Our goal is not simply to \"sell\" treatment. Our goal is to help patients understand the care they need, remove barriers to receiving that care, and create a patient experience that builds trust and long-term relationships.

Why Join Cambridge Dental Center?

At Cambridge Dental Center, you will have the opportunity to work alongside a team that values clinical excellence, patient relationships, teamwork, and professional growth.

We believe our team members are an essential part of the patient experience, and we provide an environment where individuals can develop their skills, contribute ideas, and grow within the organization.

Cambridge Dental Center offers a competitive compensation and benefits package based on experience and qualifications, which may include:

• Competitive base compensation


• Performance-based incentive opportunities


• Medical, dental, and vision benefits for eligible team members


• Paid time off


• Paid holidaysProfessional development and training opportunities


• Opportunities for career advancement


• $27-$42

Equal Opportunity Employer

Cambridge Dental Center is an equal opportunity employer. We are committed to creating an inclusive and respectful workplace and providing equal employment opportunities to all qualified applicants.

If you are passionate about helping patients understand and move forward with the dental care they need, we would love to meet you.