Treatment Coordinator

Kids for the Future; Boston (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Professional development

Job summary

Passion Dental in Mattapan is seeking an enthusiastic Treatment Coordinator to join our team. You will help patients understand their treatment options, navigate insurance benefits, and arrange next steps in their dental care journey.

The ideal candidate communicates clearly, builds trust with patients, and guides them through financial arrangements and plan acceptance. Minimum 2 years dental experience preferred, with knowledge of Dentrix/Eaglesoft/Open Dental.

Qualifications

• Minimum 2 years of dental experience preferred.
• Knowledge of dental insurance and treatment planning.
• Excellent communication and customer service skills.
• Ability to explain treatment and financial options professionally.
• Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred.
• Strong organizational and multitasking abilities.
• Commitment to exceptional patient care.

Responsibilities

• Present and explain treatment plans to patients.
• Educate patients on options, insurance benefits, and finances.
• Schedule restorative, specialty, and follow-up treatment.
• Verify insurance benefits and explain coverage.
• Support treatment acceptance through education.
• Follow up on outstanding treatment needs.
• Collaborate with doctors, hygienists, and front desk.
• Maintain accurate patient records.
• Create a welcoming patient experience.
• Support office goals for retention and completion.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Empathy

Tools

Dentrix

Eaglesoft

Open Dental

Job description

• Base Pay $24.00 - $27.00 / Hour
• Job Category dental, treatment
• Employee Type FT Non-Exempt

Description

Passion Dental is seeking an enthusiastic, organized, and patient-focused Treatment Coordinator to join our team at CFDB Mattapan.

As a Treatment Coordinator, you will play a vital role in helping patients understand their treatment needs, financial options, and next steps in their dental care journey. The ideal candidate is a strong communicator who can build trust with patients while helping them navigate treatment recommendations and insurance benefits.

Responsibilities

• Present and explain treatment plans recommended by doctors
• Educate patients on treatment options, insurance benefits, and financial arrangements
• Coordinate scheduling for restorative, specialty, and follow-up treatment
• Verify insurance benefits and assist patients with understanding coverage
• Support treatment acceptance through clear communication and patient education
• Follow up with patients regarding outstanding treatment needs
• Collaborate closely with doctors, hygienists, and front office team members
• Maintain accurate patient records and documentation
• Help create a positive and welcoming patient experience
• Support office goals related to patient retention and treatment completion

Why Join Passion Dental?

• Supportive team environment
• Growth opportunities within a leading dental organization
• Competitive compensation
• Opportunities for professional development and advancement

Requirements

Qualifications

• Minimum 2 years of dental experience preferred
• Previous Treatment Coordinator, Dental Receptionist, Dental Assistant, or Front Desk experience preferred
• Strong understanding of dental insurance and treatment planning
• Excellent communication and customer service skills
• Ability to explain treatment and financial options in a professional, compassionate manner
• Strong organizational and multitasking abilities
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software preferred
• Positive attitude and team-oriented mindset
• Commitment to providing exceptional patient care

Preferred Qualifications

• Experience presenting treatment plans and financial arrangements
• Knowledge of PPO, Medicaid, and fee-for-service insurance plans
• Bilingual candidates encouraged to apply

Summary

Passion Dental is seeking a Treatment Coordinator for our XXXXXX location. This position is ideal for an experienced dental professional who enjoys helping patients understand their treatment options, coordinating care, and creating a positive patient experience. The ideal candidate is organized, personable, and committed to exceptional customer service.