Treatment Coordinator

Ascend Dental Alliance; Berkeley (CA); On-site; Full time

Job summary

A leading dental practice in Berkeley is seeking a full-time Treatment Coordinator. This role is pivotal in ensuring exceptional patient service and facilitating consultations, while enjoying a supportive work environment with opportunities for professional growth. Candidates should bring solid sales skills, communication prowess, and a commitment to outstanding customer service.

Benefits

Health benefit stipend

In House Dental

PTO

Paid sick time

401K

Qualifications

• 3-5 years of dental consultative sales experience.
• Proficiency in Eaglesoft is a plus.
• Must demonstrate strong interpersonal skills.

Responsibilities

• Verifying patient dental insurance benefits and explaining options.
• Guiding patients through in-person consultations.
• Managing patient relationships and follow-ups.

Skills

Sales and negotiation skills

Communication

Organizational skills

Interpersonal skills

Attention to detail

Tools

Eaglesoft

Job description

3 days ago Be among the first 25 applicants

Caring for your smile, inside and out — Join the Team That Makes a Difference

We are seeking a full-time Front Desk/Treatment Coordinator to join our team. At Bay Smiles, our team is dedicated to the pursuit of excellence in patient care. Working with us means being part of a dynamic work environment where each one of our team members has the opportunity to make a difference. We love what we do, and it shows.

Our Treatment Coordinators are considered integral members of our team, providing support and financial guidance to our patients. At Bay Smiles, we offer you the opportunity to be part of a dynamic team dedicated to excellence in dental care. As a Treatment Coordinator with us, you'll enjoy:

• Professional Growth: Expand your skills and expertise in dental implants and cosmetic dentistry alongside industry-leading professionals.
• Rewarding Work Environment: Experience a supportive workplace where your contributions are valued, and patient care is paramount.
  
  

What we offer:

• $35/hour
• Monday-Friday 9am-6pm
• $300 monthly health benefit stipend
• In House Dental
• PTO
• Paid sick time
• 401K
  
  

Position Summary:

The Treatment Coordinator is an integral member of our dental team, providing support and guidance to our valued patients and team. This role primarily focuses on conducting individual consultations, building rapport and trusting relationships with our patients, meeting and exceeding KPIs and providing coverage at the front desk as needed.

Responsibilities:

• Verifying the patient's dental insurance benefits and explaining insurance benefits to patients, if applicable
• Guiding patients through an in-person consultation and explanation of treatment options and financial solutions
• Assisting potential patients in the decision-making process
• Develop and maintain relationships with potential and current patients, ensuring a smooth hand-off between consultation and treatment
• Using our CRM to maintain records of completed transactions and patients
• Manage follow up process by reaching out to potential patients who have already expressed an interest in treatment to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed treatment
• Participate, as needed, in the local outbound marketing efforts for the practice to increase patient lead generation
• Manage the referral-based lead generation process, working with existing patients to identify potential referrals
• Generating reports for all activities
• Posting payments made by patients and following up on non-paid insurance claims
• Managing late payments and overdue accounts
• Processing insurance payments and refunds
• Uploading completed insurance verification forms
• Monitoring weekly, monthly and quarterly reports to confirm payment from clients and insurance companies
• Update and maintain client's dental record
• Other duties as assigned
  
  

Qualifications:

• Excellent sales and negotiation skills
• 3-5 years of dental consultative sales experience
• Proficiency in Eaglesoft, a plus
• Strong communication and rapport building skills
• Self-motivation, drive and initiative
• An outgoing and confident approach
• Leadership experience preferred
• Knowledge of dental procedures and insurance billing codes
• Experience with or ability to quickly adapt to a new Patient Management Software
• Excellent organizational skills, ability to prioritize, and comfortable working independently
• Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
• Strong attention to detail
  
  

We are an Equal Opportunity Employer (EOE)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Strategic Management Services

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