Dental Treatment Coordinator - General

Grace Dental; Menlo Park (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Grace Dental, a top-rated dental practice in Menlo Park, is looking for a driven individual to join the front-office team. This role requires excellent communication and customer service skills, along with a commitment to supporting the practice's positive reputation and patient care. The position offers growth opportunities in a supportive environment, with a competitive salary and comprehensive benefits.

Benefits

Comprehensive benefits package

Career mobility with growth opportunities

Positive and supportive work environment

Qualifications

• 2+ years of medical or dental treatment coordinator experience.
• Knowledge of dental terminology is a plus.

Responsibilities

• Handle patient reception and manage patient charts.
• Educate patients on the dentist's treatment plans.

Skills

Customer service

Communication

Problem solving

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Dentrix system

Job description

Experience the Grace Difference!

We are a growth-oriented dental practice which delivers exceptional dental care, an outstanding work culture, and strive to leave a positive footprint within our community. Grace Dental has been voted #1 in Menlo Park (with over 600 5* Google reviews).

What do we look for in a potential new team member?
Currently, we have the opportunity to add another positive, driven, patient-centric individual to our front-office team! We strongly believe that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our patients. Our team members are stewards to our practice's positive reputation within the community, support and empower one another, and understand the importance of celebrating each other's wins.

Since we understand that potential team members who encompass our practice's values do not always come with a dental background; we are prepared to grow a coachable applicant who exhibits potential and a long-term desire to make a career within the dental field.

KNOWLEDGE, SKILLS & ABILITIES:

• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPAA regulations.
• Exceptional customer service and phone skills.
• Proficient in Microsoft Office (Word, Excel).
• Organized self-starter and motivated problem solver.
• Clear and effective communication skills (both written and verbal).
• Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Maintain communication with patients via online platform, text, and/or email.
• Handle patient reception.
• Manage/File Patient Charts/Records.
• Collect and post patient payments as needed.
• Educate, discuss, and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
• Verify and then discuss dental benefits and pre-estimates; present fees to patients.
• Enter accurate patient benefit information into the Dentrix system.
• Manage daily schedule to ensure production goals are consistently being met.
• Collect payment and post to appropriate patient ledger.
• Post/Enter pre-treatment estimates into system.
• Call patients to schedule treatment as applicable to their treatment plan.
• Track and call patients who do not schedule or whose treatment is incomplete.
• Follow-up: Call and/or send letters to patients who have missed their scheduled appointment within their treatment plan.
• Building positive and productive relationships with referral partners for business growth.
• Document services rendered and other related information in patient's charts following each appointment.
• Provide support to office personnel when primary responsibilities are complete.
• Maintain up-to-date knowledge about practice services offered.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Knowledge of dental terminology is a plus.
• 2+ years of medical or dental treatment coordinator experience or previous front-office experience in medical or dental practice.

Schedule:

• 8-hour shifts available Mon-Sat.
• Must be available Saturday (1-2 Saturdays/month).

What Grace Dental has to offer:

• A positive, meaningful, challenging, and supportive work environment.
• Career mobility with long-term growth and development opportunities.
• A competitive salary with a comprehensive benefits package: including medical, family dental care, paid time off, and position tailored incentive plans.
• An opportunity to serve amazing patients and be part of community outreach events.
• A convenient work schedule, which supports personal and professional growth.
• Technology-forward, growth-oriented dental practice.

Interested? We'd love to hear from you!

Please submit three things:

• Cover letter detailing why you feel you would be a good fit for this position.
• Resume with Work History and References.
• Compensation expectations.

The Grace Dental Experience

Please check out our video: www.youtube.com/watch?v=YZBfy4B5O5A.