Treatment Apartment Case Manager

Upstate Caring Partners, Inc.; New York (NY); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

Retirement plan 403(b)

Paid time off

Tuition Reimbursement

Life Insurance

Employee Discounts

Job summary

Upstate Caring Partners, Inc. is hiring a Case Manager I for the Treatment Apartment Program (TAP) in New York. You will deliver person-centered case management, assist with housing access, and coordinate services to support recovery and independence.

The role emphasizes safety, documentation, collaboration with treatment teams, and community partners, with a Monday–Friday schedule and occasional after-hours needs.

Qualifications

• Bachelor’s degree in a human-services field.
• Associate’s degree + 3 years of experience in human services.
• High school diploma + 5 years of experience in human services.
• Minimum 2 years in case management or housing support for mental health/substance use needs preferred.
• Valid NYS Driver’s License and reliable transportation.

Responsibilities

• Implement individualized treatment and rehabilitation plans.
• Provide consultation and foster peer support among participants.
• Ensure safety and upkeep of residences, equipment, and supplies.
• Assist individuals in securing and maintaining stable housing.
• Conduct assessments and develop service plans.
• Coordinate tenancy support, including conflict resolution and benefit navigation.
• Maintain accurate documentation and comply with agency and regulatory standards.
• Provide crisis support in various community settings.
• Work closely with treatment teams, families, and external partners.
• Build and maintain relationships with landlords and community providers.
• Support internal and external reporting requirements.

Education

Bachelor’s degree in a human-services field

Associate’s degree + 3 years of experience

High school diploma + 5 years of experience in human services

Minimum 2 years in case management or housing support for mental health/substance use needs

Valid NYS Driver’s License and reliable transportation

Job description

Pay $21.00 - $25.00 an hour

Are you passionate about supporting individuals on their journey to recovery and independence? Join our dedicated team as a Case Manager I in the Treatment Apartment Program (TAP), an OMH-licensed scattered site housing initiative. This role is essential in providing person-centered case management and support services to individuals with Serious and Persistent Mental Illness (SPMI), including those with co-occurring disorders and housing instability.

You’ll help participants build life skills, access housing and behavioral health services, and foster community and family connections—all while promoting wellness and stability.

Core Responsibilities

• Implement individualized treatment and rehabilitation plans.
• Provide consultation and foster peer support among participants.
• Ensure safety and upkeep of residences, equipment, and supplies.
• Assist individuals in securing and maintaining stable housing.
• Conduct assessments and develop service plans.
• Coordinate tenancy support, including conflict resolution and benefit navigation.
• Maintain accurate documentation and comply with agency and regulatory standards.
• Provide crisis support in various community settings.
• Work closely with treatment teams, families, and external partners.
• Build and maintain relationships with landlords and community providers.
• Support internal and external reporting requirements.

Qualifications

• Bachelor’s degree in a human-services field, OR
• Associate’s degree + 3 years of experience, OR
• High school diploma + 5 years of experience in human services.
• Minimum 2 years in case management or housing support for individuals with mental health/substance use needs preferred.
• Prior experience in OMH Housing Programs strongly preferred.
• Valid NYS Driver’s License and reliable transportation.

This position typically follows a Monday–Friday, 8:00 AM to 4:30 PM schedule, with flexibility as needed to meet program and participant needs. Certain deadlines and unanticipated developments may require work during evenings, weekends.

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting.upstatecpjobs.org

Treatment Apartment Case Manager (1)