Treasury Management - Support Specialist I

Bank Midwest; Kansas City (MO); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance

401k

Stock purchase program

Paid time off

Associate banking perks

Job summary

NBH Bank in Kansas City, MO is seeking a Treasury Management Support Specialist to assist clients with Treasury Management services, including Remote Deposit Capture, ACH, Wire transfers, Positive Pay and Business Online Banking.

You will deliver high-level white-glove support, participate in onboarding and training, and work with clients and associates to resolve inquiries promptly while adhering to banking regulations and internal policies.

Qualifications

• Minimum Requirements include a High School diploma or equivalent.
• 1+ year of relevant job experience with Treasury Management or financial services.
• Excellent business communication skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle inbound Treasury Management calls and assist clients with Treasury products (Remote Deposit Capture, ACH, Wire transfers, Positive Pay, Business Online Banking).
• Provide daily support, training, and technical assistance for Treasury Management services.
• Deliver high-level white-glove client service and coordinate with clients, associates, and vendors.
• Ensure timely resolution of inquiries and issues in compliance with regulations and bank policies.

Skills

Client service

Communication

Treasury Management

Technical support

Training others

Attention to detail

Multitasking

Professional email etiquette

Education

High School diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

This type of position is ideal for someone looking to build a career in Treasury Management. We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization.

As a Treasury Management Support Specialist, you will work with and through others, building and maintaining relationships. You will also need to operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.

As a Treasury Management Support Specialist, you will be responsible for receiving inbound Treasury Management calls and assisting clients with the use of all Treasury Management services while seamlessly creating a high level of client satisfaction. You will be responsible for the implementation, daily support, training and technical assistance of Treasury Management products including Remote Deposit Capture, ACH, Wire transfers, Positive Pay and Business Online Banking. Troubleshooting and responding to inquiries and problems of a moderately complex and technical nature received via phone call and email.

As a Treasury Management Support Specialist, you will effectively manage client issues identified in the production environment and ensure all technical support needs are addressed in a timely fashion. You will be expected to provide ongoing white-glove support of all Treasury Management products, educating both clients and associates. Having the ability to communicate effectively via email by utilizing proper grammar and punctuation skills is a must, as is interacting with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position. Additionally, you will maintain knowledge of banking products/services and consistent compliance with regulations and bank policies and procedures related to the position.

Minimum Requirements

• High School diploma or equivalent
• 1+ year of relevant job experience with Treasury Management or financial services
• A passion for providing outstanding client service and the ability to teach others to do the same
• Ability to perform within a complex, multi-functional technical environment
• Excellent business communication skills
• Strong detail orientation
• Sound judgment and decision-making abilities
• Ability to organize, prioritize and meet deadlines

Desired Qualifications

• 2+ years of relevant job experience with Treasury Management Operations or Support
• Experience with bank call center/client servicing
• Banking Center experience

Skills and Abilities

• Basic knowledge of financial services compliance
• Excellent communication and interpersonal skills
• Excellent organizational and problem solving skills
• Strong oral and written communication skills
• Proficient in MS Office applications which include Outlook, Word and Excel
• Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
• Ability to teach or foster development in others
• Heightened problem solving abilities
• Must be self-directed and able to prioritize multiple duties
• Performs duties with minimal supervision
• Highly dependable and responsible with accuracy and attention to detail

Work Environment

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• Office setting with traditional Monday – Friday hours. Either 8am-5pm or 9am-6pm shift. 40 hours a week.
• In person position with some work from home flexibility
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours)
• Sitting for extended periods of time (typically no longer than 8 hours)
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.

Benefits

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks.

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.