Treasury Management Specialist

pinnbank; Fort Collins (CO); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

8 paid holidays

PTO 17 days per year

Health and dental insurance

Job summary

Pinnbank is seeking a Treasury Management Admin Specialist to support onboarding and troubleshooting for business clients using online banking services. You will help ensure smooth implementation of treasury products, accurate data input, and excellent customer service across the onboarding lifecycle.

Responsibilities include data entry into treasury systems, training clients on online banking features, and assisting Treasury Management Officers with cross-selling messages and client proposals

Qualifications

• High School diploma or equivalent experience in banking.
• Previous experience with computer software and bookkeeping preferred.

Responsibilities

• Assist in onboarding business clients on online banking platforms, ACH, wires, remote deposit capture, and fraud prevention tools.
• Provide troubleshooting for technical issues related to online banking, security tokens, and file transmissions.
• Coordinate with internal teams (E-banking, Operations) to resolve client issues promptly.
• Accurately enter client and product setup information into treasury systems.
• Maintain detailed records of onboarding activities, service requests, and compliance documentation.
• Respond to client inquiries via phone and email with professionalism and clarity.
• Provide training and guidance on treasury services and online banking features.
• Support Treasury Management Officers in cross-selling and upselling treasury products.
• Assist with preparation of proposals, RFPs and client presentations as needed.
• Ensure adherence to BSA, KYC, and internal audit requirements during onboarding and maintenance processes.

Skills

Treasury management

Bank operations

Microsoft Office

Attention to detail

Communication skills

Education

High School diploma or equivalent

Bookkeeping experience (preferred)

Tools

Word

Spreadsheets

Databases

Job description

GENERAL SUMMARY

The Treasury Management Admin Specialist provides essential support to the Treasury Management team by assisting with onboarding and troubleshooting for business clients using online banking services. This role ensures smooth implementation of treasury products, accurate data input, and exceptional customer service. Additional responsibilities include sales assistance and performing other duties as assigned to maintain operational efficiency and client satisfaction.

COMPENSATION

Hourly $27-$32

RESPONSIBILITIES AND EXPECATIONS

Client Onboarding & Support

• Assist in setting up business clients on online banking platforms, ACH, wires, remote deposit capture, and fraud prevention tools.
• Provide troubleshooting for technical issues related to online banking, security tokens, and file transmissions.
• Coordinate with internal teams (E-banking, Operations) to resolve client issues promptly.

Data Input & Documentation

• Accurately enter client and product setup information into treasury systems.
• Maintain detailed records of onboarding activities, service requests, and compliance documentation.

Customer Service

• Respond to client inquiries via phone and email with professionalism and clarity.
• Provide training and guidance on treasury services and online banking features.

Sales Assistance

• Support Treasury Management Officers in cross-selling and upselling treasury products.
• Assist with preparation of proposals, RFPs and client presentations as needed.

Compliance & Risk Management

• Ensure adherence to BSA, KYC, and internal audit requirements during onboarding and maintenance processes.
• Maintain confidentiality and compliance with all banking regulations.

Other Duties

• Participate in special projects, process improvements, and departmental initiatives as assigned.
• Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of bank operations, especially treasury management services.
• Knowledge of Word, spreadsheet, and database software.
• Skills in problem solving and decision-making.
• Ability to communicate effectively with management, customers, and coworkers.
• Ability to work with accuracy and attention to detail.
• Ability to create an organized and efficient work environment.
• Ability to meet deadlines and multi-task.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent experience in banking.
• Previous experience with computer software and bookkeeping preferred.

BENEFITS:

• Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program. If working less than 35 hours per week, above benefits are modified.

PHYSICAL REQUIREMENTS:

NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.