Senior Treasury Operations Specialist

California Bank of Commerce; Cerritos (CA); On-site; USD 101,722,000 - 116,049,000; Full time

Job summary

California Bank of Commerce is seeking a Treasury Services Specialist to support and implement the bank’s Treasury Services (TS) products and services. You will act as product expert, interact with internal sales personnel and external clients, and ensure high-quality pre/post implementation and ongoing servicing of TS clients.

The role requires extensive experience in cash/treasury management, strong client-facing skills, and the ability to manage complex implementations while adhering to

Qualifications

• Bachelor’s degree; Master’s degree preferred.
• 5+ years in cash/treasury management.
• Strong client service and communication.
• Proficient in MS Office.
• Knowledge of treasury products and services.

Responsibilities

• Pre/post technical implementation of new cash/treasury management business and client relationships.
• Handle complex implementations and client relationships; recommend new products.
• Provide ongoing product management and client servicing for TS products and services.
• Conduct client training sessions on TS products and services.
• Ensure compliant operations and timely execution of tasks in TS.
• Support audits and examinations as needed.

Skills

Treasury management

Financial services

Client service

Analytical skills

Self-directed

Product knowledge

MS Office

Certifications (CCM/CCTP)

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

Job description

JOB SUMMARY

The Treasury Services Department is responsible for the sales and support of the bank’s Treasury Services (TS) products. The Specialist position will encompass various aspects of TS, including sales support, implementation, documentation, and ongoing servicing of the bank’s TS clients. The Specialist will regularly interact with both internal bank sales personnel and external clients and will act as product expert for all TS products and services.

Job Type

Full-time

Description

The Treasury Services Department is responsible for the sales and support of the bank’s Treasury Services (TS) products. The Specialist position will encompass various aspects of TS, including sales support, implementation, documentation, and ongoing servicing of the bank’s TS clients. The Specialist will regularly interact with both internal bank sales personnel and external clients and will act as product expert for all TS products and services.

Essential Duties And Responsibilities

• Under general supervision, responsible for all pre/post technical implementation of new cash/treasury management business, providing customer service and ongoing product management; as well as identify new business relationships.
• Handle complex implementations, customer relationships, and recommend new products.
• Ensure that all operations, administrative, and customer service duties associated with TS are executed professionally and efficiently through initial set-up, implementation, and ongoing service.
• Product expert for all TS products and services with the ability to act as a resource for all internal bank business areas and external clients.
• Support incoming client and bank personnel inquiries in a timely and accurate manner including receive, research, and resolve client issues related to Online Banking and TS products and services.
• Responsible for providing pre/post technical, operational support, and troubleshooting assistance to ensure clients are fully enabled to utilize the features of Online Banking and TS products, including but not limited to, Online and Mobile Banking, Bill Payment, Remote Deposit, Positive Pay, Wires, ACH Origination, and Account Analysis.
• Installs appropriate software and leads/participates in client training sessions to educate clients on the proper use of the TS products.
• Performs Remote Deposit Capture clients’ site visits, equipment installations and training.
• Appropriately initiates actions necessary to meet client needs without explicit management direction or guidance. Uses good judgment in determining when management involvement is required.
• Actively ensures compliance with Bank Secrecy Act/Anti-Money Laundering, USA Patriot Act, information security, and suspicious activity reporting requirements, policies and procedures.
• Perform routine and scheduled operational tasks such as report review, file transfers, customer monitoring, and other assigned duties in a timely and efficient manner.
• Assist in the coordination and support of audits and examinations.
• Adhere to all Bank Policies and Procedures.

Requirements

REQUIRED SKILLS AND ABILITIES

• In-depth knowledge, and experience in bank operations and Treasury Management products and services.
• Experience in financial services, specifically in a cash/treasury services role or related area.
• A high level of client service, interpersonal skills, and professionalism to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
• Strong analytical and organizational skills.
• Must be self-directed, motivated and require little supervision.
• Knowledge of the organization, products, services, and operations.
• Proficient in Microsoft Office.
• Designation as a certified Cash Manager or Certified Treasury Professional would be a plus.

Education/Licenses/Work Experience

• The incumbent typically has a Bachelor’s degree (Master’s degree preferred)
• Five or more years of experience in cash/treasury management.

Work Environment

• Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Pay Range may vary based on skills, experience, and location.

Salary Description

$35.50 - $40.50 per hour.