Treasury Management Ops & Onboarding Specialist

Socket.dev; Frankfort (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Treasury Management Customer Service & Operations professional to support onboarding, product setup, and ongoing TM customer servicing. You will maintain customer files, prepare legal agreements for online banking, and handle transactions and limit adjustments as part of a team.

The role emphasizes accuracy in reporting, data gathering, and back-up support for Merchant Services, with additional duties as assigned by management.

Qualifications

• Onboarding & continued maintenance/requests of all TM customers.
• Setup products/services (including account analysis)
• Maintain customer files and prepare new legal agreements/contracts for online banking customers.
• Provide customer service related to temporary limit increases on TM service transactions.
• Research, compile data and prepare periodic reviews for TM customers.
• Archive and index completed forms into image system.
• Accountable for the opening of new business deposit accounts for TM customers.
• Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.
• Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.
• Handle incoming telephone support for TM customers
• Hardware installation for Remote Deposit Capture and ongoing support for TM customers

Responsibilities

• TM Customer Service & Operations – onboarding and maintenance of TM customers; setup of products and online banking agreements.
• Process banking transactions and manage customer requests including limits and deposits.
• Provide support to TM Sales Officers, Relationship Managers, and TM customers.
• Reporting – prepare and review monthly and quarterly TM reports.
• Other – back-up to Merchant Services and explain bank services to customers.
• 4. Other duties as assigned.

Skills

Customer service

Operations support

Onboarding & setup

Data & reporting

Communication

Job description

Socket.dev is seeking a Treasury Management Customer Service & Operations professional to support onboarding, product setup, and ongoing TM customer servicing. You will maintain customer files, prepare legal agreements for online banking, and handle transactions and limit adjustments as part of a team.

The role emphasizes accuracy in reporting, data gathering, and back-up support for Merchant Services, with additional duties as assigned by management.