Treasury Solutions Ops Associate: Onboard & Optimize

BankUnited; Miami, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

BankUnited is seeking a Treasury Solutions Operations Associate to onboard new Treasury Solutions clients and maintain existing relationships. The role works with the management team to ensure daily/weekly service levels are met and reviews daily reports to communicate errors to the Branch Network, Management and clients when necessary.

The ideal candidate will have experience in Treasury Management/Solutions operations and online banking support, with advanced computer skills and a proven

Qualifications

• Experience in Treasury Management/Solutions operations and online banking support.
• Advanced computer skills and a proven track record of providing excellent customer service.

Responsibilities

• Advises Operations Manager of deviations from standard operating procedure and implements corrective action.
• Reviews the business unit's operating procedures, making modifications to streamline processes and minimize expenses.
• Resolves complaints and answers questions from internal customers / business partners regarding services and procedures.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
• Prepares reports for management.
• Performs quality or risk assessments of existing Treasury Solutions clients.
• Handles branch queries, special requests or assist in problem resolution.

Skills

Customer service

Education

Associate's Degree

Bachelor's Degree

Job description

BankUnited is seeking a Treasury Solutions Operations Associate to onboard new Treasury Solutions clients and maintain existing relationships. The role works with the management team to ensure daily/weekly service levels are met and reviews daily reports to communicate errors to the Branch Network, Management and clients when necessary.

The ideal candidate will have experience in Treasury Management/Solutions operations and online banking support, with advanced computer skills and a proven