Treasury Management Operations Specialist

Investar Bank, National Association; Denham Springs (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Investar Bank, National Association seeks a Treasury Operations professional to onboard Treasury Management customers and provide ongoing support across ACH, wires, and online banking platforms. The role includes reviewing agreements, balancing ledgers, and ensuring regulatory compliance.

The candidate should bring extensive bank operations experience, strong communication, and meticulous attention to detail to support daily transactional processing and customer service excellence.

Qualifications

• 5+ years of experience in bank operations.
• High School diploma or equivalent.
• Associate's degree preferred.

Responsibilities

• Onboards new Treasury Management Customers and provides onboarding support.
• Reviews Treasury Management Agreements and documentation for accuracy.
• Monitors email and follows up with customers as needed.
• Processes daily requests for documentation, agreement verifications, and modifications as necessary.
• Provides ACH support and online banking origination support.
• Performs account corrections with the Federal Reserve and reports abandoned funds as required.
• Assists online banking customers with password resets and general online banking questions.
• Balances ACH General Ledgers, RDC, and Mobile Deposits daily.
• Processes and monitors ACH transactions.
• Supports ACH and Check Positive Pay customers.
• Assists with domestic and international wire setup for customers.
• Processes Lockbox deposits and reporting.
• Ensures compliance with laws, regulations, policies, and guidelines.
• Performs all other duties as assigned.

Skills

CRA knowledge

BSA knowledge

FCRA knowledge

Interpersonal skills

Strong communication

Organizational skills

Problem solving

Education

High School diploma

Associate's degree preferred

Job description

Interacts with customers to provide a variety of general information in response to inquiries about products and services.

Job Responsibilities –

• Onboards new Treasury Management Customers and provides support during the onboarding process.
• Reviews Treasury Management Agreements and documentation for accuracy.
• Monitors email folder and follows up with customers as needed.
• Processes daily requests for documentation, agreement verifications, and requests for exceptions and modifications as necessary.
• Provides Automated Clearing House (ACH) support and business online banking origination support.
• Performs account corrections with the Federal Reserve and manages and reports abandoned funds in accordance with state requirements.
• Assists business online banking customers with password resets, reporting modules, and general online banking questions.
• Performs daily balancing of ACH General Ledgers, Remote Deposit Capture (RDC), and Mobile Deposits.
• Processes and monitors ACH transactions.
• Supports ACH and Check Positive Pay customers.
• Assists customers with setup of domestic and international wires.
• Processes Lockbox deposits and reporting as necessary.
• Ensures that own work follows all applicable laws, regulations, policies, and guidelines.
• Performs all other duties as assigned.

Education and Related Experience –

• 5+ years of experience in bank operations required, preferably in customer service roles
• High School diploma or equivalent required.
• Associate's degree preferred.

Skills and Abilities –

• Strong knowledge of the Community Reinvestment Act, Bank Secrecy Act, and Fair Credit Reporting Act
• Strong knowledge of related financial institution products and services
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Strong reasoning and decision-making skills
• Excellent interpersonal skills & positive attitude
• Strong verbal and written communication skills
• Good organizational skills

Working Conditions and/or Physical Requirements –

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard is required to perform the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship,” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Equal Opportunity Employer/Veterans/Disabled