Treasury Operations Specialist

Sunwest Bank; Meridian (ID); On-site; USD 65,000 - 80,000; Full time

Job summary

Sunwest Bank in Meridian, Idaho is seeking a Treasury Operations Specialist to provide comprehensive support for the bank’s treasury and online banking services.

You will handle client inquiries, ensure secure processing of online banking activities, monitor risk, perform data analyses for audits, and coordinate with IT, operations, and vendors to resolve issues while upholding policy and regulatory requirements.

Qualifications

• Two years minimum experience in banking operations or support.
• Strong troubleshooting and issue-resolution skills.
• Familiar with business banking accounts and payment processing.
• Excellent written and verbal communication.

Responsibilities

• Deliver exceptional client service via phone or email and resolve inquiries.
• Execute banking operations tasks and escalate issues as needed.
• Track inquiries in the ticketing system and ensure service levels.
• Provide support for online banking products like ACH, Remote/Mobile Deposit, and wires.
• Coordinate with vendors and internal teams to resolve client issues.
• Monitor for fraud and security issues and advise clients.
• Assist with client onboarding and servicing treasury needs.
• Maintain procedures and documentation for efficient processes.

Skills

Banking operations

Microsoft Office

Digital banking

Troubleshooting

Communication

Tools

Fiserv core

Job description

Position:Treasury Operations Specialist

Location: Meridian, ID

Remote Status: On-Site

Job Id:974

# of Openings:1

JOB DESCRIPTION: Treasury Operations Specialist

REPORTS TO: Operations

STATUS: Non-exempt

SUMMARY

The Treasury Operations Specialist is responsible for providing a full range of professional, technical, and general support to clients and Bank personnel. The incumbent will provide service and support related to the Bank’s commercial online banking platform and ancillary services. The incumbent will evaluate data related to digital services provided to clients and monitor client activities in accordance with policy, regulatory requirements, and risk management practices. The incumbent will also assist in gathering information for management and board reporting, audits, risk assessments, and other initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures delivery of exceptional client service via telephone or through email by taking ownership of each client inquiry, question or concern to resolution.
• Makes appropriate decisions on behalf of the Bank and clients quickly and effectively; escalating potential issues as needed to best meet the objectives of all parties.
• Follows up and follows through on all pending client inquiries on a timely basis while tracking all activities in the department’s ticketing system and ensuring department service levels are met.
• Provides technical and professional assistance, support and troubleshooting for business online banking clients including but not limited to Commercial Center, ACH Origination, Remote/Mobile Deposit Capture, Sweeps, AccountAnalysis, Lockbox, Wire Transfers, and other Treasury Management products.
• Coordinates with Bank vendors when needed in order to resolve client inquiries and issues.
• Coordinates with the Operations Team, Information Technology Team and Information Security Officer to elevate security issues to stop fraud activity; communicates and recommend fraud solutions to clients.
• Coordinates communication between the client, relationship officer and internal personnel to determine products that satisfy service needs.
• Reviews reports and data regarding client online banking and treasury service activities to thwart potential fraud and operating losses, ensure client transactions process without disruption, and evaluate clients’ usage of services.
• Performs periodic reviews and reapproval of clients utilizing treasury services; maintaining tracking logs, documentation, next-level approvals, and client files.
• Maintains department procedures and resources to ensure efficient processes, exemplary service, and business continuity.
• Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Demonstrates high level of quality work, attendance and appearance.
• Adheres to all Company Policies & Procedures and Safety Regulations.
• Adheres to local, state and federal laws.
• Understands and complies with all company rules and regulations.
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
• Additional duties as assigned as it relates to the position.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

MINIMUM QUALIFICATIONS

• Experience in a banking operations or support position with a minimum of two years’ experience.
• Ability to research, resolve, and troubleshoot issues of all complexity levels.
• Strong familiarity with business banking accounts, specialty deposits, payment processing and general bank operations. Technologically inclined with extensive experience with Microsoft Office, Fiserv core and related products, awareness of digital trends, and bank industry technology.
• Ability to multi-task.
• Must be able to assess a situation and reach resolutions with or without supervision.
• Strong Analytical Skills.
• Ability to review and follow outlined policy and procedure.
• Strong written and verbal communication skills.

PHYSICAL DEMANDS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift
• Required to lift, move and carry up to 40 pounds
• Ability to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear and speak in order to communicate with employees and other customers
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

MANUAL DEXTERITY

Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

PHYSICAL DEMAND CATEGORIES

• Sedan: Limited activity, no lifting, limited walking
• Moderate: Mostly standing, walking, bending, frequent lifting
• x -Light: Office work, some lifting, bending, stooping or kneeling, walking
• Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance
• Noise levels are considered moderate