Treasury Management Customer Support Spec I

Park National Corporation; Newark (OH); Remote; USD 38,000 - 52,000; Full time

Job summary

Park National Corporation is seeking a customer support specialist to assist clients with Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations. You will research inquiries via secure messaging, email, and phone while maintaining strong knowledge of Treasury Management products and services.

Role requires a High School diploma and 2+ years of customer service experience.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience or call center preferred.

Responsibilities

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations.
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone.
• Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently.
• Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group.
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved.
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor.
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned

Skills

Customer service

Education

High school diploma or equivalent

Job description

***Sponsorship not available

RESPONSIBILITIES

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
• Assist with customer inquiries relating to Treasury Management products and services and facilitate a resolution for customer problems quickly and efficiently
• Maintain an in-depth knowledge of all Treasury Management products and services; recognize customer needs for additional services and refer them to the appropriate Treasury Management group
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

EDUCATION - EXPERIENCE

• Highschool Diploma or equivalent
• 2+ years of customer service experience or call center preferred

SCHEDULE

Remote work schedule is Monday through Friday 9:00am to 6:00pm

PHYSICAL REQUIREMENTS

This position must be able to remain in a stationary position a minimum of 80% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

EDUCATION

High School (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.