Treasury & Digital Banking Support Specialist

Capital Community Bank; Pleasant Grove (UT); On-site; USD 55,000 - 70,000; Full time

Job summary

Capital Community Bank is seeking a Treasury & Digital Banking Support Specialist to guide business and consumer clients through digital and Treasury tools. You will onboard clients, troubleshoot issues, and customize solutions to meet client needs while delivering a best-in-class experience.

Ideal candidates have 2+ years of Treasury or digital banking support experience, strong customer service skills, and technical aptitude to resolve online banking challenges.

Qualifications

• 2+ years of experience supporting Treasury Management or digital banking products.
• Experience with ACH, wires, remote deposit capture.
• Experience with business clients on treasury services.
• Strong customer service and communication skills.
• Technical aptitude to troubleshoot online banking systems.

Responsibilities

• Act as primary contact for Treasury Management support (ACH, wires, RDC, cash mgmt).
• Assist with online/mobile banking platforms (Bill Pay, Zelle, debit card, mobile deposits).
• Manage business and consumer digital banking enrollments.
• Oversee online account opening for a seamless customer experience.
• Troubleshoot login issues and access problems professionally.
• Coordinate onboarding for business clients adopting digital banking solutions.
• Customize digital banking configurations to align with client workflows.
• Investigate and resolve client issues and document outcomes.
• Assist with internal audits, compliance reviews, and regulatory exams.
• Contribute to process improvements and special projects as needed.

Skills

Customer service

Communication skills

Technical aptitude

Attention to detail

Problem-solving

Multi-tasking

Microsoft Office

Tools

Bill Pay

Zelle

Remote deposit capture

Job description

Position SummaryJoin a high-performing team that's redefining how clients experience digital banking and Treasury Management services. As a Treasury & Digital Banking Support Specialist, you will be the trusted expert guiding both business and consumer clients through our full suite of digital and Treasury tools.This role is ideal for someone who enjoys problem-solving, building strong client relationships, and delivering a best-in-class customer experience. Your expertise will be essential in onboarding clients, supporting Treasury products, troubleshooting issues, and customizing digital solutions to meet client needs.ResponsibilitiesAct as the primary contact for Treasury Management support, including ACH origination, wire transfers, remote deposit capture, and cash management solutions.Provide expert assistance with online and mobile banking platforms such as Bill Pay, Zelle, debit card management, and mobile deposits.Manage business and consumer digital banking enrollments submitted through the website.Oversee the online account opening process, ensuring accuracy, efficiency, and a seamless customer experience.Deliver responsive support via phone, email, and in-person interactions.Troubleshoot login issues, access errors, and technical challenges with professionalism.Coordinate onboarding and implementation for business clients adopting digital banking and Treasury solutions.Customize digital banking configurations to align with client workflows and business structures.Investigate, resolve, and document client issues promptly, ensuring client satisfaction.Assist with internal audits, compliance reviews, and regulatory examinations.Contribute to process improvements, team initiatives, and special projects as needed.Minimum Requirements2+ years of experience supporting Treasury Management, cash management, or digital banking products (ACH, wire transfers, remote deposit capture, or online business banking).Experience working directly with business clients on Treasury services or cash management solutions.Strong customer service skills and professional communication for both business and consumer clients.Technical aptitude to troubleshoot online banking systems, user access issues, and digital banking workflows.Strong attention to detail and problem-solving skills.Ability to manage multiple priorities, work independently, and collaborate effectively with internal teams.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort navigating multiple digital platforms.Preferred QualificationsExperience with digital banking platform configuration or implementation for business clients.Familiarity with Treasury Management onboarding, implementation, or training processes.Prior experience supporting audits, compliance reviews, or regulatory examinations related to Treasury or digital banking products.Demonstrated ability to customize digital solutions to meet client business needs.Call center, client support, or client relationship management experience in a banking environment.