Treasury Management Specialist

Citizens Bank; Philomath (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Employer Matching

Employee Assistance and Wellness Program

Life, Short-term and Long-term Disability

Up to 11 Paid Holidays

Paid Time Off

Banking Privileges

Job summary

Citizens Bank is seeking a Treasury Management Specialist to provide support for customers and internal partners with Treasury Management products including ACH and Online Wire Origination. This role requires strong communication skills and a banking background to ensure excellent customer service.

The ideal candidate will have a high school diploma with three years of banking experience, particularly in Treasury Management. The position operates during day shift hours in a temperature-controlled office.

Qualifications

• High school diploma or equivalent.
• 3 years banking experience directly supporting business customers.
• 1 year experience working with Treasury Management platforms and services.

Responsibilities

• Provide superior customer service for Treasury Management related products.
• Complete system set‑ups and changes for Treasury Management customers.
• Assist clients with ACH, Remote Deposit Capture, Online Wire Origination.

Skills

Strong technical ability with advanced skills using a Windows based PC

3 years banking experience directly supporting business customers

Excellent time management skills

Advanced critical thinking skills

Education

High school diploma or equivalent

Tools

Windows based PC

Microsoft Outlook

Microsoft Word

Microsoft Excel

Adobe

Job description

Job Details

Job Location: Digital Banking - Philomath, OR 97370

Position Type: Full Time

Job Shift: Day

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off; Paid Family Leave
• Banking Privileges

Description

As a Citizens Bank Treasury Management Specialist, you will provide support for customers and internal partners for all Treasury Management related products and services such as ACH Origination, Remote Deposit Capture, Online Wire Origination, Check Positive Pay, Account Analysis, Business Bill Pay. This position will primarily support Treasury Management related activities and may work in partnership with a Treasury Management Officer. The Treasury Management Specialist plays a critical role in supporting the department’s objectives and possesses an advanced level of technical expertise and understanding of the benefits and value Treasury Management services provide.

Duties and Responsibilities

• Provide superior customer service and support for Treasury Management customers and internal partners for all Treasury Management related products and services, including but not limited to, ACH Origination, Remote Deposit Capture, Online Wire Origination, Check Positive Pay, Account Analysis, Business Bill Pay.
• Provide back-up support and service for internal partners for all Digital Banking related products and services, including, but not limited to, Mobile Banking, Mobile Deposit, Business and Consumer Bill Pay, Electronic documents, and Personal Financial Management tools.
• Present information, troubleshoot problems, and respond to a wide range of questions received by Treasury Management customers through a variety of channels.
• Review documentation for completeness and accuracy, effectively communicate needed corrections with customers and/or internal partners prior to processing.
• Complete Treasury Management system set‑ups and changes for new and existing Treasury Management customers. Communicate status as needed to ensure time frames are met and steps for completion are relayed as needed.
• Consider associated risks for the customer and the Bank in all aspects of role.
• May provide virtual or in-person customer training for systems and services in partnership with, or as back‑up to Treasury Management Officer as needed.
• Review daily, weekly, and monthly reports. Compile data to complete department reports and tracking. Regularly monitor customer processing and activity of treasury management services for oversight.
• Assist with document gathering for ACH, RDC, and Wire Audits.
• Send periodic customer notifications, training recommendations, fraud awareness and resources, NACHA Rules subscriptions, etc. via email or through the Treasury Management platform in bulk, to customer segments, or individual users.
• Prioritize the workload as needed to complete time sensitive work, assigned tasks, customer requests, system set‑ups and changes, and additional projects to ensure all work is completed within the required timeframes.
• Utilize excellent communication skills to provide clear and concise information and instructions through all channels and mediums, at all times.
• Apply well developed critical thinking skills to troubleshoot issues and conduct research using all available resources, systems, product knowledge, banking knowledge, and sound judgement to identify the root cause of a problem and provide sound resolutions with streamlined efficiency.
• Use advanced writing and documentation skills to create, update, and maintain customer facing guides, internal guides, department procedures, and fillable forms.
• Applying initiative, master all system functions and processes, and stay up to date on system enhancements, changes and implementation of new systems and features.
• Maintain the safety, integrity, and confidentiality of customer information.
• Help maintain a safe and secure work environment.
• Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
• Regular and reliable attendance.
• Comply with all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to: performing all assigned duties under the Bank’s compliance program and related laws and regulations. Successfully completing all mandatory compliance training including BSA and any other training as assigned in a timely manner.
• Other duties as assigned.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• 3 years banking experience directly supporting business customers.
• 1 year experience working in a capacity that partners with or supports Treasury Management platforms and services.
• Strong understanding of business entity structures and Beneficial Ownership.
• Strong technical ability with advanced skills using a Windows based PC, Outlook, Word, Excel, and Adobe.

Preferred Qualifications

• Solid understanding of retail banking and back‑office operations.
• Understanding of ACH payments including NACHA Rules.
• Experience with Financial Software, specifically reporting features and file exports.

Attributes

• Eager to work in rapidly changing environment, and receptive to continuously expanding knowledge, skills, and expertise.
• Excellent time management skills with the ability to multi-task and prioritize work in a dynamic department.
• Ability to problem solve and troubleshoot a variety of situations using advanced critical thinking skills and logic and sound judgement.
• Complete work accurately with a consistent attention to detail.
• Able to follow direction, and verbal and written instructions.
• Exceptional interpersonal and communication skills with the ability to work collaboratively at all organizational levels.
• Self‑motivated and adaptable to frequent change.
• Ability to maintain a high level of customer service to a variety of customers.
• Exhibit a professional, business‑like appearance and demeanor.
• Dedication to organizations goals, objectives, cultural values, mission, and vision.
• Willingness to achieve working knowledge of all Citizens Bank products and service.

Working Conditions

Work is conducted during day shift hours in an indoor temperature‑controlled office.

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co‑workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.

Disclaimer

Citizens Bank is an Equal Opportunity and Affiantive Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and a criminal background check.