Treasury Customer Support Specialist

M&T Bank Corporation; Village of Williamsville (NY); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Williamsville, NY, is seeking a dedicated customer service professional to act as the primary contact for inbound calls related to treasury management products. You will solve problems and answer inquiries with clear oral and written communication.

Responsibilities include handling high-quality calls, using mainframe applications and related software, and collaborating with corporate clients, product managers, and treasury operations to resolve issues and support client

Qualifications

• Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.

Responsibilities

• Receive incoming customer client calls using excellent customer service and telephone skills.
• Answer inquiries and resolve customer issues for all treasury management products.
• Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
• Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries.

Skills

Customer service

Communication skills

Telephone skills

Problem solving

Education

Associate’s degree

Tools

Mainframe applications

Job description

M&T Bank Corporation in Williamsville, NY, is seeking a dedicated customer service professional to act as the primary contact for inbound calls related to treasury management products. You will solve problems and answer inquiries with clear oral and written communication.

Responsibilities include handling high-quality calls, using mainframe applications and related software, and collaborating with corporate clients, product managers, and treasury operations to resolve issues and support client