Customer Service Specialist

M&T Bank; Village of Williamsville (NY); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Williamsville, NY is seeking a customer service professional to serve as the primary contact for inbound calls related to treasury management products, delivering clear, courteous assistance.

The role emphasizes solving problems, using mainframe systems and documentation, and collaborating with corporate customers, product managers, and operations to resolve issues and inquiries.

Qualifications

• Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.

Responsibilities

• Receive incoming customer client calls using excellent customer service and telephone skills.
• Answer inquiries and resolve customer issues for all treasury management products.
• Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
• Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries

Skills

Customer service

Communication skills

Education

Associate’s degree

Tools

Mainframe applications

Job description

Overview:

Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.

Primary Responsibilities:

• Receive incoming customer client calls using excellent customer service and telephone skills.

• Answer inquiries and resolve customer issues for all treasury management products.

• Uses related software, mainframe applications, and appropriate documentation to answer inquiries.

• Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries

Education and Experience Required:

Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.