Customer Service Specialist

M&T Bank Corporation; Village of Williamsville (NY); Sur place; USD 28 000 - 47 000; Plein temps

Résumé du poste

M&T Bank Corporation in Williamsville, NY, is seeking a dedicated customer service professional to act as the primary contact for inbound calls related to treasury management products. You will solve problems and answer inquiries with clear oral and written communication.

Responsibilities include handling high-quality calls, using mainframe applications and related software, and collaborating with corporate clients, product managers, and treasury operations to resolve issues and support client

Qualifications

• Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.

Responsabilités

• Receive incoming customer client calls using excellent customer service and telephone skills.
• Answer inquiries and resolve customer issues for all treasury management products.
• Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
• Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries.

Connaissances

Customer service

Communication skills

Telephone skills

Problem solving

Formation

Associate’s degree

Outils

Mainframe applications

Description du poste

Overview

Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.

Primary Responsibilities

• Receive incoming customer client calls using excellent customer service and telephone skills.
• Answer inquiries and resolve customer issues for all treasury management products.
• Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
• Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries.

Education and Experience Required

Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

Corporate Information

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities--combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Policy Statement

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.