Hybrid Banking Support Specialist – Inbound/Outbound

M&T Bank; Village of Williamsville (NY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Overtime and Shift Differential

Paid Time Off

Health Care Benefits

Retirement Savings Plan

Tuition Reimbursement

Professional Development

Job summary

M&T Bank is seeking a Contact Center Service Representative in Williamsville, NY. The role focuses on delivering exceptional service for inbound and outbound customer interactions, answering product questions, and offering solutions across business lines.

The position starts with full on-site work for the first 6 months, with a potential to work 1 day from home per week thereafter. Competitive hourly pay with a 10% shift differential is offered, along with training, PTO, health care, and

Qualifications

• High school diploma or equivalent (GED).
• At least 6 months of experience in sales, service, or related field.
• Strong communication and telephone skills.
• Good organizational and time management abilities.
• Basic familiarity with personal computers.
• Proven problem-solving skills.
• Understanding of customer service principles and their role in relationship-building.

Responsibilities

• Identify and address customer needs by using appropriate needs identification methods, providing information or completing a service transaction.
• Identify opportunities to suggest Bank products or services to better suit customers' needs.
• Research customer complaints or problems and resolve them timely; escalate complex issues as needed.
• Take ownership of the customer issue until resolution and follow up after servicing.
• Understand and adhere to the Company's risk and regulatory standards and escalate risk issues.

Skills

Communication skills

Telephone skills

Time management

Problem-solving

Customer service

Education

High school diploma

Tools

Contact Center systems

Personal computers

Job description

M&T Bank is seeking a Contact Center Service Representative in Williamsville, NY. The role focuses on delivering exceptional service for inbound and outbound customer interactions, answering product questions, and offering solutions across business lines.

The position starts with full on-site work for the first 6 months, with a potential to work 1 day from home per week thereafter. Competitive hourly pay with a 10% shift differential is offered, along with training, PTO, health care, and