Traveling Vehicle Condition Inspector & Reports Pro

ACV Auctions; Hicksville (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

ACV Auctions seeks an enthusiastic Inspector in Hicksville, NY, to join a growing team. The inspector will perform inspections, document vehicle condition, and assist the sales team in delivering trusted service to dealers and clients.

The role requires a year of auto-industry experience, strong communication in English, and the ability to work outdoors and travel to various locations. A valid driver's license and insured vehicle are required.

Qualifications

• 1 year experience in the automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Valid driver’s license and insured vehicle.

Responsibilities

• Assist and support customer experience.
• Conduct vehicle inspections at dealerships, auctions, and off-lease to detect damage and mechanical issues.
• Prepare and submit a condition report with estimates and related documentation.
• Engage with sales team to upsell or cross-sell services.
• Build and maintain relationships with dealers to ensure client satisfaction.
• Travel to dealerships and homes to perform inspections and write reports.

Skills

Vehicle inspection

Customer service

Communication

English proficiency

Driver's license

Job description

Who we are looking for:

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

What you will need:

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

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