Traveling SNF Business Office Manager — WV Medicaid

Hill Valley Healthcare; West Virginia; Hybrid; USD 70,000 - 80,000; Full time

Job summary

Hill Valley Healthcare seeks a Traveling Business Office Manager to support the West Virginia region, traveling between facilities to provide hands-on BOM leadership and revenue cycle optimization. The role requires at least two years in SNF business office operations and one year in management, with WV Medicaid knowledge and strong training skills to onboard staff and improve processes.

Frequent travel across facilities is expected to support AR, Medicaid applications, resident trust, and

Qualifications

• Minimum of two (2) years of experience in a Skilled Nursing Facility business office setting.
• Minimum of one (1) year of management experience within a Skilled Nursing Facility business office.
• Extensive knowledge and hands-on experience with West Virginia Medicaid and Medicaid Pending processes strongly preferred.
• Ability and willingness to travel throughout the West Virginia region and provide on-site facility support.
• Strong organizational, problem-solving, communication, and training skills.
• PointClickCare (PCC) billing system experience preferred.
• National Data Care Resident Funds Management System (RFMS) experience preferred.

Responsibilities

• Serve as an interim Business Office Manager at Skilled Nursing Facilities throughout West Virginia when BOM vacancies or additional support needs arise.
• Assist with West Virginia Medicaid applications and Medicaid Pending accounts, including monitoring applications through resolution.
• Provide hands-on training and support to newly hired Business Office Managers.
• Assist BOMs with accounts receivable, billing, collections, resident trust accounting, and month-end processes.
• Work closely with facility and regional leadership on special Revenue Cycle projects.
• Manage and assist with front-end collection of A/R balances due from residents while in-house, including communication with residents and responsible parties.
• Support back-end collection efforts for outstanding balances following resident discharge.
• Monitor Medicaid Pending accounts and work with the state, outside vendors, facilities, residents, and responsible parties to facilitate timely resolution.
• Assist with month-end closing of the billing system.
• Oversee and support resident trust accounting while ensuring compliance with applicable government regulations and company policies.
• Assist with resident trust reconciliations, analysis, and resolution of discrepancies.
• Coordinate responses to audit requests and assist facilities with maintaining appropriate documentation.
• Identify opportunities to improve business office processes, collections, and overall revenue cycle performance.
• Provide additional regional business office support and complete special projects as assigned.

Skills

Travel readiness

Leadership

Organizational skills

Problem-solving

Communication skills

Training skills

Education

Two years SNF business office experience

Tools

PCC (PointClickCare)

RFMS

Job description

Hill Valley Healthcare seeks a Traveling Business Office Manager to support the West Virginia region, traveling between facilities to provide hands-on BOM leadership and revenue cycle optimization. The role requires at least two years in SNF business office operations and one year in management, with WV Medicaid knowledge and strong training skills to onboard staff and improve processes.

Frequent travel across facilities is expected to support AR, Medicaid applications, resident trust, and