Traveling Robotics Service Technician & Client Trainer

LionsBot International; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

LionsBot International seeks Robotics Service Technicians to support US customers across the country. You will travel frequently to client sites, provide remote technical support, and assist with sales trials, deployments and on-site commissioning of robots.

You’ll train customers, resolve technical issues, and collaborate with engineering teams to deliver optimal service. Valid driver’s license and willingness to travel 80%+ are required.

Qualifications

• Bachelor’s Degree in the robotics, electrical, electronic, mechanical, information technology or equivalent focus of study.
• 2+ years of working experience in the electrical, electronic, or mechanical fields.
• 1+ years of professional experience performing customer service in-person and/or remotely.
• Previous working experience leading adult training.
• Ability to regularly travel throughout North America (80%+).
• Ability to lift 60 pounds on a regular basis.
• Holds a valid Driver’s License.
• Has insured reliable vehicle (to travel to local customer sites).
• Currently authorized to work in the United States for any employer.
• Successfully fulfil pre-employment onboarding requirements including background checks for criminal/civil and motor vehicle records.

Responsibilities

• Traveling to customer sites regularly as well as providing remote technical customer support.
• Providing technical support for onsite sales trials, demonstrations, and deployments.
• Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration.
• Training and certifying customers in use of robots.
• Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers.
• Collaborating with the internal Engineering teams with troubleshooting and resolution.
• Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails.
• Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction.

Skills

Customer service experience

Strong communication

Willingness to travel

Problem solving

Detail oriented

Education

Bachelor’s Degree in robotics/electrical/electronic/mechanical/IT or equivalent

Job description

LionsBot International seeks Robotics Service Technicians to support US customers across the country. You will travel frequently to client sites, provide remote technical support, and assist with sales trials, deployments and on-site commissioning of robots.

You’ll train customers, resolve technical issues, and collaborate with engineering teams to deliver optimal service. Valid driver’s license and willingness to travel 80%+ are required.