Traveling Property Manager - Leasing and Service Lead

Arcan Capital, LLC.; Atlanta (GA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Arcan Capital, LLC. is seeking a Traveling Customer Service Manager to oversee operations across multiple multifamily communities within a named area.

The role travels between properties to cover staffing gaps, support onsite teams, and maintain smooth daily operations while focusing on leasing and resident satisfaction. You will collaborate with regional leadership to ensure occupancy goals, train staff, and uphold Fair Housing regulations.

Qualifikationen

• Minimum of 2 years in multifamily property management, leasing, or customer service.
• Property Manager or Assistant Property Manager experience preferred.

Aufgaben

• Travel between assigned properties to provide onsite management coverage and support daily operations during vacancies or high activity periods.
• Serve as a point of contact for residents and escalate to Regional Director as needed.
• Support onsite leasing activities including tours, lead follow-up, applications, move-ins, move-outs, and renewals.
• Conduct property walk-throughs and coordinate maintenance follow-ups.
• Monitor occupancy, leasing activity, delinquency, and work orders; report observations to the Regional Director.
• Assist with rent collection and delinquency follow-up per company procedures.
• Train and coach onsite staff on policies, procedures, systems, and customer service standards.
• Support onboarding of newly acquired communities and turnover efforts as directed.
• Stay informed on local market conditions and resident expectations; share insights for leasing and service improvements.
• Ensure compliance with policies and Fair Housing regulations at each property.

Kenntnisse

Customer service

Interpersonal skills

Problem-solving

Adaptability

Microsoft Office

Ausbildung

Bachelor's degree in Business Administration

Bachelor's degree in Real Estate

Tools

Yardi

RealPage

Microsoft Office

Jobbeschreibung

Arcan Capital, LLC. is seeking a Traveling Customer Service Manager to oversee operations across multiple multifamily communities within a named area.

The role travels between properties to cover staffing gaps, support onsite teams, and maintain smooth daily operations while focusing on leasing and resident satisfaction. You will collaborate with regional leadership to ensure occupancy goals, train staff, and uphold Fair Housing regulations.